Business Details
22 Years
experience
Your Trusted Carpet Cleaning Experts in Lebanon, TN
Benchmark Carpet Cleaning was founded in 2004 by Craig Finch and Christie Finch, combining over 19 years of industry expertise with a family-owned commitment to quality. Our team specializes in comprehensive carpet cleaning, repair, hardwood floor maintenance, and upholstery services, serving Middle Tennessee communities including Lebanon, Mt. Juliet, and Nashville. We prioritize transparency, offering upfront pricing and a 14-day 100% satisfaction guarantee, while employing low-moisture cleaning methods that ensure faster drying and longer-lasting results.Our process includes pre-treatment, deodorization, and carpet protection, all included in standard pricing without hidden fees. With a focus on customer relationships and technical proficiency, we aim to deliver reliable, high-standard service that meets both residential and commercial needs.
Services
Carpet Cleaning
Carpet Repair
Hardwood Floor Cleaning
Area Rug Cleaning
Upholstery Cleaning
Dryer Vent Cleaning
Air Duct Cleaning
Details
- Year established: 2004
Highlights and features
- Family-owned with 19 years of industry expertise
- 14-day 100% satisfaction guarantee on all services
- Comprehensive cleaning includes deodorizer and protection
- Serves 10+ communities across Middle Tennessee
- Low-moisture system ensures faster drying and longer results
What people say
Best in Wilson County
14-day satisfaction guarantee
Family-owned expertise
Comprehensive services
Professional technicians
Services
Carpet Cleaning
Our 7-step carpet cleaning process includes pre-inspection, vacuuming, furniture moving, pre-treatment, low-moisture shampooing, final grooming, and post-inspection. We use non-residue cleaning solutions with deodorizer and carpet protection included. The system removes embedded dirt while preserving carpet integrity, with drying times of 2-3 hours. Our technicians address pet stains and high-traffic areas using enzyme treatments and specialized tools.
Carpet Repair
We specialize in repairing pet-damaged carpets using matching scraps or closet carpeting. Our techniques include color blending and wear simulation to minimize patch visibility. Services cover burns, rips, and remodeling damage, with pre-repair consultations to set realistic expectations. We offer on-site evaluations and photo assessments for accurate repair planning.
Hardwood Floor Cleaning
Our non-abrasive hardwood cleaning removes surface contaminants without sanding. The process preserves existing finishes while restoring shine through specialized cleaning solutions and polishing. We address dirt accumulation that causes finish degradation, completing service in-home without requiring relocation. The method works on sealed wood floors to maintain luster and durability.
Area Rug Cleaning
Hand-cleaning services for oriental and area rugs include color-fastness testing, deep vacuuming, and spot treatment. On-site cleaning uses dry foam shampoo, while complex cases receive off-site hand-cleaning with specialized tools. The 6-step process lifts fibers and restores appearance, accommodating both machine-made and handmade rugs through tailored techniques.
Upholstery Cleaning
Our 5-step upholstery cleaning includes fabric testing, vacuuming, spot treatment, and dry foam shampooing. We use multiple application methodsbuffing, brushing, or hot water extractionto match fabric requirements. The process removes embedded soils while preserving color integrity, with drying times of 3-5 hours. Removable cushions receive special placement for optimal air circulation.
People
Craig Finch
Owner/Operator
With 19 years of industry experience since 2004, Craig Finch founded Benchmark Carpet Cleaning to provide expert carpet care using advanced techniques. He oversees daily operations and technical training.
Christie Finch
Co-Owner
Christie Finch co-founded the company with Craig, managing client relations and administrative operations while assisting with cleanings. Her leadership supports the company's family-oriented service approach.
Questions
What services does Benchmark Carpet Cleaning offer?
We provide carpet cleaning, repair, hardwood floor cleaning, area rug cleaning, upholstery cleaning, and air duct/dryer vent services across Middle Tennessee.
Do you guarantee your carpet cleaning work?
Yes, we offer a 14-day 100% satisfaction guarantee on all cleaning services, with free return visits for unresolved issues.
Can you remove pet odors from carpets?
Our standard service includes enzyme treatments for surface-level pet stains. Deep odor penetration may require additional procedures discussed upfront.
How often should carpets be professionally cleaned?
Manufacturers recommend cleaning every 12-18 months, though pet owners or high-traffic homes may benefit from more frequent service.
Do you move furniture during carpet cleaning?
We move standard furniture per client request, leaving large/heavy items in place unless specified. Protective padding is used during relocation.
Are carpet repairs noticeable?
Visibility depends on carpet type and patch material. We use wear-matching techniques, but disclose potential visibility differences before starting repairs.
