Cleaning your windows, clearing your mind
At Benchmark Carpet Cleaning, we pride ourselves on being the most highly reviewed carpet cleaning company in Lebanon and Mt. Juliet, TN. We are a family-owned and operated business, founded by Craig Finch and his wife, Christie, in 2004. Craig has been working in the carpet cleaning industry for 19 years and is a true expert in the field of carpet, upholstery, oriental rug, VCT, and hardwood floor cleaning and carpet repair.
As a family-owned business, we are able to provide a personal experience and build long-term relationships with our clients. Our objective is to have long-term, happy, loyal, repeat, and wowed customers. We strive to provide outstanding service and the highest quality of work every time. Our comprehensive cleaning process includes everything you need to get your carpets looking and smelling their best, from pre-treatment for spots and spills to deodorizer/sanitizer and carpet protection.
Our Services
At Benchmark Carpet Cleaning, we offer a wide range of services to cater to all your cleaning needs. Our services include:
- Carpet Cleaning: Our full-service carpet cleaning includes pre-treatment for spots and spills, deodorizer/sanitizer, and carpet protection. We also provide a 14-Day 100% Satisfaction Guarantee on all of our work.
- Carpet Repair: Our expert technicians can repair damaged or worn-out carpet fibers, extending the life of your carpet.
- Hardwood Floor Cleaning: We specialize in cleaning and maintaining hardwood floors of all types, from oak to maple.
- Area Rug Cleaning: Our expert technicians can clean and preserve your valuable area rugs using the latest cleaning technology.
- Upholstery Cleaning: We clean and preserve all types of upholstery, from sofas to chairs to mattresses.
- Air Ducts and Dryer Vents: Our expert technicians can clean and maintain your air ducts and dryer vents to improve indoor air quality and reduce energy costs.
Our Process
We understand the importance of a thorough and effective cleaning process. That's why we have developed a 7-step process to ensure your carpets receive the best care possible. Our process includes:
1. Pre-Inspection: We walk through your home or business to identify soiling conditions, carpet construction, wear, and areas of concern.
2. Pre-Vacuum: We pre-vacuum all carpet areas to remove bonded, dry soil, and topical pet hair.
3. Furniture Moving: Sofas, chairs, and tables will be carefully moved (per your request).
4. Pre-Spray and Spot Treatment: We pre-treat traffic areas, spots, and spills with an enzyme treatment to help break down oils and dirt.
5. Cleaning: We use a low-moisture system of cleaning, non-residue dry foam shampooing, with deodorizer/sanitizer and carpet protection included in our solution.
6. Final Grooming: We brush your carpet to lift the fibers back to their natural height, giving it luster and fluffiness.
7. Post-Inspection: We walk through your home or business with you to inspect the work and ensure your satisfaction.
Pet Odor and Stains
We understand the challenges of pet odors and stains. Our carpet cleaning service includes a topical pet treatment designed for quickly removing pet stains from the surface level of the carpet. We also apply enzyme treatments at no extra cost to break down and remove odors and stains from the carpet fibers. While this treatment is highly effective for surface-level stains and odors, it may not remove contaminants that have penetrated the carpet padding. In persistent cases of pet urine seepage, we can provide additional treatment options.
Excellent Customer Service and Results
Benchmark Carpet Cleaning has received numerous 5-star reviews from satisfied customers who praise the company's excellent customer service, prompt service, and outstanding results. Many reviewers have mentioned that the company's promptness, professionalism, and flexibility are among the reasons they would recommend Benchmark Carpet Cleaning to others.
Details of Customer Reviews
Several reviewers have mentioned that Craig, the owner and operator, was professional, kind, and considerate throughout the entire process. Many have praised his thoroughness, attention to detail, and ability to explain the cleaning process clearly. Reviewers have also noted the company's commitment to using high-quality equipment and cleaning solutions.
Some reviewers have mentioned that the company was able to remove stubborn pet stains and odors, as well as revitalize old and damaged carpet. Several reviewers have praised the company's flexibility and ability to schedule appointments at their convenience.
Testimonials
Many reviewers have provided glowing testimonials about their experiences with Benchmark Carpet Cleaning. For example, one reviewer mentioned that the company removed all pet stains and odors from their carpet, while another reviewer praised the company's ability to restore their old carpet to its original condition.
Conclusion
Based on these reviews, it is clear that Benchmark Carpet Cleaning has a reputation for providing excellent customer service, prompt service, and outstanding results. The company's commitment to using high-quality equipment and cleaning solutions, as well as their professionalism and flexibility, have earned them a high level of trust and satisfaction among their customers.
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