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Mass Carpet Cleanup is the leading provider of professional carpet, upholstery, and rug cleaning services throughout Eastern Massachusetts. We take pride in delivering exceptional customer service, utilizing the most advanced cleaning technology, and ensuring environmentally friendly practices.
Our Expertise
Our skilled technicians are certified and experienced, equipped to handle a wide range of cleaning challenges. We offer comprehensive services that include:
Carpet Cleaning
- Steam cleaning for deep cleaning and stain removal
- Pet accident cleanup
- Odor elimination
- Regular maintenance plans
Upholstery Cleaning
- Thorough cleaning of all types of upholstery, including sofas, chairs, and pillows
- Protection plans available to prevent future stains and degradation
Rug Cleaning
- Specialized care for oriental rugs, area rugs, and other fine textiles
- Expert stain and odor removal techniques
Additional Services
- Water damage restoration and drying
- Sewage cleaning and odor elimination
- Tile & grout cleaning
- Furniture and mattress cleaning
Why Choose Mass Carpet Cleanup?
- Exceptional Quality: We use only high-quality cleaning products and equipment to ensure the best results.
- Professionalism: Our reliable technicians are punctual, courteous, and respectful of your home.
- Eco-Friendly Solutions: We prioritize environmentally friendly cleaning solutions whenever possible.
- Customer Satisfaction: We offer a satisfaction guarantee and are committed to exceeding your expectations.
Providing Peace of Mind
From stain removal to odor elimination, Mass Carpet Cleanup offers solutions for every cleaning need. We understand the importance of a clean and healthy home, and we're dedicated to delivering the highest quality services for our valued customers.
Company Background and Ownership
The company Mass Carpet Cleanup has been questioned about its relationship with Certified Green Team, as both companies are owned by the same person with principal offices located in Brighton, MA.
Service Quality and Pricing
There are mixed reviews about the service quality and pricing of Mass Carpet Cleanup. Some customers have reported mediocre service, high prices, and a lack of transparency in pricing. For example, one customer was quoted $80 but ended up being charged $350. Another customer was charged $70 for cleaning one side of a throw rug and felt that the price was too high.
Technical Issues and Customer Service
Some customers have experienced technical issues with the cleaning service, such as dirty carpets being left behind, water being left on the floor, and edges of carpets not being cleaned. When these issues were reported to the company, they were unresponsive or refused to take responsibility. In some cases, the company has asked customers to contact the technician directly, who then denied any mistakes and stopped responding.
Positive Experiences
On the other hand, some customers have reported positive experiences with Mass Carpet Cleanup, including professional service, fast cleaning, and good results. A few customers have reported being pleased with the cleaning of their carpets and upholstery, and one customer was extremely satisfied with the cleaning of their oriental rug.
Areas for Improvement
Some customers have suggested that the company could improve its user experience, including providing more accurate quotes, being more transparent about prices, and being more responsive to customer concerns. One customer suggested that the company could improve its communication and provide more information to customers about the cleaning process.
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