Clean Carpets, Healthy Home
At Puritan Cleaners, our promise to you is simple: It's Right, It's Ready, or It's Free. For over 85 years, we have been providing high-quality garment care to our customers in Richmond and beyond. As one of America's Best Cleaners and Richmond's Best, we take pride in our commitment to customer satisfaction.
Our Commitment to Excellence
At Puritan Cleaners, we understand the importance of attention to detail. That's why our team of expert cleaners uses the finest techniques and equipment to ensure that every garment that leaves our door is cleaned to perfection. From shirts and suits to wedding gowns and formal wear, we take the time to inspect every item by hand to ensure that it meets our high standards.
Our Services
As a customer of Puritan Cleaners, you can expect the following services:
- Dry Cleaning: Our state-of-the-art equipment and expert cleaning solutions ensure that your garments look like new.
- Shirt Laundry & Care: We offer a range of services for your shirts, from laundry to alterations.
- Wedding Gown & Bridal Party Care: We understand the importance of preserving your wedding gown and offer specialized cleaning and preservation services.
- Rug Cleaning: Our expert cleaning technicians use the latest technology to remove tough stains and odors.
- Handbag Restoration: We restore your favorite handbags to their original condition.
- Leather & Suede Cleaning: Our gentle cleaning methods ensure that your leather and suede items look like new.
- Comforter & Blanket Care: We wash and clean your comforters and blankets with care.
- Tailoring & Alterations: Our expert tailors can make any adjustments to your garments to ensure a perfect fit.
- Same Day Service: We offer same-day service for many of our services to ensure that you get your garments back quickly and conveniently.
Our Commitment to Sustainability
At Puritan Cleaners, we are committed to sustainability. We recycle over 17,000 hangers a month and have developed a "tag-less" garment system that reduces waste and makes it easier for you to track your orders.
Community Involvement
We believe that giving back to our community is an essential part of what we do. Through our signature programs, such as Coats For Kids and 100K Meals, we have made a meaningful impact on the lives of those in need. We are proud to support our troops, the Cancer Society, and other local organizations.
Get in Touch
We believe that transparency and communication are key to building strong relationships with our customers. That's why we offer convenient ways to contact us, including phone, email, and online chat. Our friendly and knowledgeable staff are always happy to help with any questions or concerns you may have.
Consistent Exceptional Customer Service at Puritan Cleaners
The majority of reviewers rave about the exceptional customer service they received at Puritan Cleaners, with many highlighting the friendly and welcoming staff. At the location on Pump Road, customers praise the alterations team, calling them "AWESOME" and describing them as "very friendly and efficient." Additionally, several reviewers comment on the convenience and attentiveness of the staff, with one reviewer noting that the staff cares about their work.
Some Issues with Quality and Communication
However, a few reviewers express disappointment with the quality of service they received. One reviewer mentions experiencing sour experiences, including lost garments, delayed service, and billing issues. Another reviewer shares a similar experience, mentioning that their items were not properly cleaned and that they had to rewash some of them. A third reviewer mentions that their items came back with a chemical smell and caused a rash.
Value and Convenience
Several reviewers highlight the convenience of Puritan Cleaners, including their extended hours, delivery services, and Sunday drop-off and pick-up hours. One reviewer mentions that the "in by 9 back by 5" service is helpful, while another praises the shirt service, noting that they always check and replace missing buttons.
Mixed Reviews
It's worth noting that some reviewers have mixed feelings about their experience at Puritan Cleaners. One reviewer mentions that they prefer the location on Midlo Turnpike over this one, citing better service and staff efficiency. Another reviewer expresses disappointment with the high prices and poor quality service.
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