Trust Us to Take Care of Your Home, Inside and Out!
Ross Miller Cleaners is a 4-generation, family-owned business that has been operating for over 93 years. We are proud to be the oldest and most experienced dry cleaners in the Kansas City area. Our story began in 1928, when our founder, Ross Miller Sr., started the business with a single location. Over the years, we have grown and expanded to three locations, including Kansas City, Lee's Summit, and Blue Springs.
Our Services
At Ross Miller Cleaners, we offer a wide range of services to meet the needs of our customers. Our services include:
- Quality Professional Dry Cleaning: We use state-of-the-art equipment and environmentally friendly cleaning solutions to ensure that your clothes are cleaned to perfection.
- Drive-Through Service: For your convenience, we offer a drive-through service at all three of our locations.
- Tailoring and Alterations: Our expert tailors can alter and tailor your clothes to fit your needs.
- Dry Cleaning of Medical Lab Coats and Uniforms: We understand the importance of clean and pressed uniforms for medical professionals and offer specialized cleaning and pressing services.
- Laundry Service: We offer a full range of laundry services, including wash, dry, and fold service for all your household items.
- Garment Storage: We provide secure and climate-controlled storage for your valuable garments.
- Wedding Gown Preservation: Our experienced team will carefully clean, preserve, and restore your wedding gown to its original beauty.
- Guaranteed Service: We stand behind our work and guarantee our services. If a shirt is missing a button, you will receive three shirts laundered for FREE!
Our History
Ross Miller Cleaners has a rich history that spans four generations. Our founder, Ross Miller Sr., started the business in 1928, and since then, we have been dedicated to providing exceptional service and quality cleaning to our customers. Over the years, we have adapted to changing times and customer needs, introducing new services and technologies to ensure that our customers receive the best possible service.
Why Choose Ross Miller Cleaners?
At Ross Miller Cleaners, we pride ourselves on our commitment to quality, service, and community involvement. We believe in building long-term relationships with our customers and providing personalized service. Our experienced staff is dedicated to ensuring that your garments are cleaned and preserved to the highest standards.
Get Started
To take advantage of our services, simply contact us to schedule a pickup and delivery. We offer FREE pickup and delivery service throughout the Kansas City metro area, making it easy and convenient for you to get your clothes cleaned and pressed.
Positive Experiences
Several customers have had positive experiences with Ross Miller, praising their convenient pickup and delivery options, quick service, and high-quality cleaning results. Many have noted that the staff is friendly and helpful, with one customer stating that the outstanding staff have kept them coming back for years. Others have appreciated the reasonable prices and convenient location.
Negative Experiences
However, several customers have had negative experiences with Ross Miller, citing issues with customer service, quality of work, and communication. Some have reported receiving damaged or incomplete garments, while others have experienced long wait times and poor communication from staff. One customer even reported feeling like they were given attitude and defensive behavior by a manager when they tried to address an issue.
Inconsistent Quality and Pricing
Some customers have also noted inconsistencies in the quality of work and pricing at Ross Miller. Some have reported paying higher prices for similar services elsewhere, while others have received poor-quality work or missing items. This has led to some customers feeling that the prices are too high or the service is not justified.
Conclusion
Overall, the reviews for Ross Miller are mixed, with both positive and negative experiences reported by customers. While some have praised the convenience and quality of the service, others have been disappointed by the inconsistent quality, poor communication, and high prices.
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