Business Details
20 Years
experience
Emergency
services
Trusted Carpet & Upholstery Cleaning in Wilmington
Established in 2006, Bluewater Carpet Solutions has become synonymous with excellence in residential and commercial cleaning services. Owned and operated by Travis and Brittany Koontz, our company prioritizes creating clean, healthy environments through advanced technology and certified methodologies. We specialize in carpet, tile/grout, mattress, and upholstery cleaning, utilizing a truck-mounted steam system rated Gold Star by the Carpet and Rug Institute. Travis, a graduate of UNCW and IICRC-certified professional, personally oversees all operations, ensuring every job meets our high standards.Our commitment extends beyond service deliverywe partner with local foster care communities and maintain full insurance coverage to provide trustworthy, personalized care for every client. With decades of combined experience and state-of-the-art equipment, we deliver results that reflect our mission: treating every space as if it were our own.
Services
Carpet Cleaning
Tile/Grout Cleaning
Upholstery Cleaning
Mattress Cleaning
Vinyl Plank Cleaning
Water Extraction
Commercial Floor Services
Details
- Year established: 2006
Highlights and features
- IICRC-certified technicians with 18+ years of industry experience
- Gold Star-rated truck-mounted steam cleaning equipment
- Personalized service with owner oversight on every job
- Locally owned and deeply invested in community partnerships
- Fully insured with proven results in stain and allergen removal
Associations and certifications
- Institute of Inspection Cleaning and Restoration Certification (IICRC)
- Carpet and Rug Institute Gold Star rating
Services
Carpet Cleaning
Our truck-mounted steam cleaning system removes deep stains, allergens, and bacteria from carpets using hot water extraction. Certified equipment ensures complete solution removal, preventing residue buildup. Ideal for residential and commercial spaces requiring thorough sanitation and restoration.
Tile/Grout Cleaning
High-pressure steam and commercial-grade degreasers tackle grime in porous tile and grout. Orbital wand technology sanitizes surfaces while extracting contaminated water, eliminating the residue left by household cleaners and restoring floor appearance.
Upholstery Cleaning
Handheld tools apply controlled steam to delicate and heavy-duty fabrics, removing stains and bacteria without oversaturation. The process preserves material integrity while achieving deep sanitization, with drying times varying by fabric type.
Mattress Cleaning
Specialized steam techniques address unsightly stains and unsanitary conditions in mattresses. The process removes allergens and bacteria while minimizing moisture retention, improving sleep environment hygiene through professional-grade extraction.
Water Extraction
Emergency water removal services handle small-scale flood damage using industrial equipment. For major incidents, we coordinate with trusted local restoration partners to ensure complete drying and prevent long-term structural issues.
People
Travis Koontz
Owner/Operator
UNCW graduate (B.S. 2006) and IICRC-certified professional with 18+ years in carpet cleaning. Started Bluewater during college, focusing on technical excellence and community service through foster care partnerships.
Brittany Koontz
Co-Owner
Active partner in business operations and community engagement. Collaborates on client communication and service delivery while managing family responsibilities with Travis in Wilmington.
Questions
What carpet cleaning method do you use?
We use hot water extraction (steam cleaning) with powerful suction to remove deep stains and allergens safely and effectively.
Should I vacuum before your arrival?
Pre-vacuuming is optional but recommended for heavy debris or pet hair to optimize cleaning efficiency.
How long does residential carpet cleaning take?
Full house cleanings typically take 1-2 hours, with specific items like rugs or upholstery varying based on size and condition.
Do you move furniture during cleaning?
We move light furniture (tables, small couches) upon request but avoid heavy or valuable items like beds and electronics.
Does cleaning accelerate carpet wear?
No—our residue-free process prevents soap buildup that causes rapid re-soiling, unlike inferior home cleaning methods.
Can all stains be completely removed?
While we remove most stains, some may be permanent due to bleaching or deep penetration. We'll advise on expected outcomes beforehand.
