Champs Cleaners has been providing top-notch dry cleaning and laundry services to the Greater Oakland and Genesee County area for over 15 years. With a commitment to quality, efficiency, and superior customer service, we have established ourselves as the #1 dry cleaning and laundry service in Clarkston, Flint, and Fenton. We offer a comprehensive range of services, from dry cleaning and wash & fold laundry to alterations, home textile services, and commercial laundry services.
Our Services
*Dry Cleaning*: Our dry cleaning services cater to both residential and commercial needs, providing free pick-up and delivery for a more convenient and affordable experience. We use state-of-the-art technology and safe cleaning agents designed with conservation in mind, ensuring the life of your clothes while being environmentally conscious.
*Wash & Fold Laundry*: Our wash & fold laundry service saves you time and stress by handling your laundry from start to finish. With careful attention to detail, we ensure your laundry is free from wrinkles and ready to be put away upon delivery.
*Alterations*: Our alteration services provide the perfect fit for your garments. From suits and dresses to pants and skirts, our skilled technicians ensure a precise and polished look.
*Home Textile Services*: We understand that dry cleaning is more than just clothing. That's why we offer cleaning services for drapery, comforters, towels, and rugs, leaving your home fresh and clean.
*Commercial Laundry Services*: We offer quick turn-around dry cleaning and scheduled pickup service for emergency services, government facilities, and large businesses that accumulate a high volume of laundry. Our reliable team sets up a predetermined dry cleaning and delivery schedule, streamlining your laundry process for free.
Our Commitment
At Champs Cleaners, we are dedicated to providing exceptional services tailored to your needs. Our commitment to quality is evident in our meticulous care of each item, using state-of-the-art technology and eco-friendly practices. We believe in building long-lasting relationships with our clients, ensuring their satisfaction through consistency, transparency, and unmatched customer service.
Experience the Champs Cleaners Advantage today. Browse our services and locations, or contact us to schedule your first dry cleaning pickup. Discover the difference that over 15 years of experience and a commitment to excellence can make in your laundry experience.
Overall Experience
The reviews for this dry cleaner range from excellent to terrible, with most customers having a generally positive experience. However, several customers have reported issues with professionalism, customer service, and quality of work.
Positive Comments
The owners and staff are praised for being friendly, professional, and willing to go the extra mile to ensure customer satisfaction. Some customers have reported excellent customer service, with the owner and staff being responsive to their needs and taking responsibility when mistakes occur.
Negative Comments
Several customers have reported poor customer service, with employees being rude and unfriendly. Some have also reported issues with quality of work, including clothes being returned with fading, shrinkage, or damage. Additionally, some customers have reported being overcharged for services and receiving poor communication regarding the status of their orders.
Specific Issues
Some customers have reported issues with receiving text messages when their orders are ready, with the company often requiring customers to follow up by phone to check on the status of their orders. Other customers have reported receiving clothes back that were damaged or not pressed correctly.
Conclusion
While some customers have reported excellent experiences with this dry cleaner, others have reported severe issues with customer service and quality of work. It appears that some employees may be unfriendly and unprofessional, and the company may need to improve its communication and quality control processes to ensure customer satisfaction.
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