Elevated Service Standards, Unbeatable Customer Satisfaction
At My Maids Cleaning, we pride ourselves on providing exceptional cleaning services to our clients in Jacksonville and surrounding areas. With over 28 years of experience, we have established a reputation for our high-quality services, reliability, and commitment to customer satisfaction.
Our Services
We offer a wide range of cleaning services to cater to the unique needs of our clients. Our services include:
- Residential Cleaning: We provide thorough and detailed cleaning services for homes, apartments, and condos.
- Office Cleaning: We offer cleaning services for offices, including daily, weekly, and monthly cleanings.
- Move-In/Move-Out Cleaning: We provide professional cleaning services for new homes and properties.
- Special Task Cleaning: We offer additional cleaning services such as oven, refrigerator, patio, and garage cleaning at an additional fee.
Our cleaning services are designed to provide a high-quality cleaning experience, utilizing environmentally friendly cleaning supplies and cutting-edge cleaning tools. We also use a 64-point checklist to ensure a thorough cleaning of your home or office.
Our Philosophy
At My Maids Cleaning, we believe in building strong relationships with our clients, based on trust, communication, and exceptional service. We understand the importance of a clean and organized space, and we strive to provide a stress-free and hassle-free experience for our clients.
Our Team
Our team of professionally trained and bonded cleaners is dedicated to providing top-notch cleaning services. We also support local charities, including Cleaning for a Reason, March of Dimes, and St. Jude Research Hospital.
Our Commitment
We are committed to providing exceptional service, using high-quality cleaning products, and maintaining exceptional customer satisfaction. We value your feedback and welcome constructive criticism to help us improve our services.
Make a Payment
You can make payments using our easy-to-use online payment system. Please note that we do not charge credit card fees, and we encourage you to use alternative payment methods such as Zelle, check, or cash.
Disappointment and Frustration
The majority of reviewers experienced tremendous disappointment and frustration with My Maids' service. Many customers felt that the company failed to meet their expectations, leading to a plethora of complaints.
Delays and Poor Communication
Reviewers claimed that the company lacked effective communication and often arrived late, causing inconvenience and disrupting their schedules. One customer, Dianne F., was particularly upset when the cleaners failed to show up at the agreed-upon time and had to be rescheduled multiple times.
Unprofessional Behavior
Furthermore, some reviewers accused the company of unprofessional behavior, including using customers' cleaning supplies without permission. Mr. M. reported that the cleaners used his own supplies during the job, while another reviewer, Anita N., felt that the company brought their own products, but this was not the standard practice.
Inconsistent Quality
The quality of service varied greatly, with some reviewers praising the company's attention to detail and others criticizing the lack of thoroughness. Anita N. had a positive experience, stating that everything was done to perfection, while Dianne F. and Mr. M. had very different experiences.
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