"Your Go-To Plumber for All Your Plumbing Needs",
Our Mission: Delivering Quality Plumbing Solutions with Integrity & Reliability
Drainman Pro, Inc. has been proudly serving the residential and commercial communities of Antioch and Contra Costa County since 2003. We are a licensed and insured plumbing company dedicated to providing exceptional customer service, quality workmanship, and competitive prices on all of our services.
Our Expertise
We offer a comprehensive range of plumbing services to address any issue you might face, including:
- Basic Services
- Water line repair and replacement
- Drain cleaning and repair
- Toilet and faucet repair and installation
- Complete Plumbing Services
- Sewer line repair and replacement
- Gas line installation and repair
- Water heater repair and replacement
- Plumbing inspections and diagnostics
- Leak detection and repair
- Specialized Services
- Camera inspections for precise diagnosis
- Hydrojetting for effectively clearing blocked drains
- Trenchless sewer line replacement for minimal disruption
- Sump pump installation and repair
Customer Focused Approach
At Drainman Pro, we prioritize excellent customer service. Our experienced and friendly technicians will:
- Arrive promptly and assess the situation accurately
- Clearly explain the problem and recommended solutions
- Provide upfront pricing and estimate
- Work efficiently and meticulously to complete the job
- Leave your home clean and tidy
Our Values
- Integrity: We conduct business with honesty and transparency.
- Reliability: We stand behind our work and are committed to providing lasting solutions.
- Customer Focus: Your satisfaction is our highest priority.
Choose Drainman Pro for
- Experienced and certified plumbers
- Competitive pricing and deals
- Commitment to quality workmanship
- Responsive customer service and communication
- Ongoing dedication to serving the community
Reviews
Positive: Excellent service, fair prices, and a willingness to ensure customer satisfaction are among the positive comments.
Negative: Overcharging, poor work quality, and poor customer service are among the negative comments.
Overall Experience with Drainman
Positive Feedback
- Great service, ethical, fairly priced, charming, and quick response are some of the praises given by satisfied customers.
- Excellent work, forthright, and willing to make sure customers are satisfied with the work done are some of the positive comments.
Negative Feedback
- Some customers have expressed dissatisfaction with the company, citing overcharging, price gouging, and poor work quality.
- There have been instances where the company has been accused of taking advantage of senior citizens and widows.
- Incorrect leak detection, damaging property, and poor customer service are some of the negative experiences shared by customers.
Specific Issues
- Overcharging: Some customers have complained about being charged exorbitant prices for services rendered, with one customer claiming to have been charged $789 for 1 hour and 45 minutes of work.
- Poor Work Quality: There have been instances where the company's work has been deemed subpar, with one customer reporting that the leak detection service was inaccurate and resulted in unnecessary damage to their property.
- Customer Service: Some customers have expressed dissatisfaction with the company's customer service, citing instances of poor communication and a lack of follow-through.
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