Business Details
14 Years
experience
Top-Rated Home Cleaning Services in Norwich, CT
Orchid Maids is a premier home cleaning service dedicated to delivering exceptional customer satisfaction across Southeast Connecticut. Our team consists of highly trained, fully vetted professionals who undergo rigorous background checks and performance evaluations to ensure reliability and expertise. We specialize in standard cleaning, move-in/out services, and commercial janitorial solutions, all backed by a 100% satisfaction guarantee. Our streamlined booking process allows clients to schedule services in just 60 seconds, with flexible payment options and competitive pricing tailored to individual needs.We prioritize building lasting relationships through honesty and dedication, offering personalized cleaning experiences that meet the highest industry standards. Our commitment to quality is reflected in our meticulous attention to detail, use of professional-grade supplies, and focus on creating sparkling, hygienic environments. As a certified Small/Minority Business Enterprise and member of ISSA Residential, we uphold ethical practices and community engagement. Our operating hours span seven days a week, with convenient scheduling options and comprehensive service checklists to ensure transparency and client confidence.
Services
Standard Cleaning
Move In/Out Cleaning
Commercial Cleaning
Recurring Cleaning
Home Disinfecting
Appliance Cleaning
Window Cleaning
Cabinet Detailing
Floor Maintenance
Vacuuming Services
Details
- Year established: 2012
Highlights and features
- Our cleaners undergo rigorous background checks and performance evaluations
- We offer a 100% satisfaction guarantee on all cleaning services
- Book appointments in just 60 seconds with our user-friendly platform
- Certified as a Small/Minority Business Enterprise by the state of Connecticut
- Fully insured cleaning professionals serving Southeast Connecticut since 2012
Associations and certifications
- ISSA Residential
- Small/Minority Business Enterprise (Connecticut)
- Greater Norwich Area Chamber of Commerce
What people say
5-star rating
Best value for money
Fantastic job
Great price
Highly recommended
Services
Standard Cleaning
Our standard cleaning service maintains residential spaces through comprehensive dusting, vacuuming, mopping, and surface sanitization. Trained professionals use checklists to ensure consistent quality across all areas including kitchens, bathrooms, and living spaces. Clients benefit from flexible scheduling options and customizable cleaning plans tailored to their specific needs.
Move In/Out Cleaning
This specialized service prepares properties for occupancy changes with deep cleaning of all surfaces, appliances, and fixtures. Our team focuses on high-traffic areas, baseboards, and hard-to-reach spaces to ensure move-ready conditions. The service includes interior window cleaning and cabinet sanitization for both residential and commercial properties.
Commercial Cleaning
Designed for business environments, this service maintains professional spaces through daily or weekly janitorial support. Our cleaners handle trash removal, restroom sanitation, and common area maintenance while respecting client confidentiality. We accommodate specific scheduling needs to minimize disruption to business operations.
Recurring Cleaning
Customizable recurring service plans offer discounted rates for weekly, bi-weekly, or monthly visits. Consistent cleaning schedules maintain hygiene standards while building familiarity with property layouts. Clients receive priority scheduling and personalized service adjustments based on evolving needs.
Appliance Detailing
This focused service thoroughly cleans interior and exterior appliance surfaces including ovens, refrigerators, and microwaves. Our technicians remove built-up grime and food residue while maintaining functionality. The service is available as part of standard cleanings or as a standalone appointment.
People
Shellena Pitterson
Owner and CEO
Industry leader with extensive experience in cleaning services and business development. Active participant in Connecticut Economic Development Panels, sharing expertise on service excellence and community economic growth.
Questions
Do I need to be home during the cleaning service?
Clients may choose to be present or absent. A pre-cleaning walkthrough is recommended, and post-cleaning inspection is required for satisfaction guarantee eligibility.
What areas do you service?
We serve Southeast Connecticut including Norwich, Groton, New London, Pawcatuck, and surrounding communities with comprehensive cleaning solutions.
Do you bring your own cleaning supplies?
Our professionals bring standard cleaning supplies but can use client-preferred products upon request for specific needs or preferences.
What are your operating hours?
Appointments available seven days weekly between 8:00 AM and 3:00 PM with flexible scheduling options for recurring services.
How does payment work?
Secure credit/debit card payment processed after service completion through our Stripe-integrated platform with no upfront charges required.
What is your cancellation policy?
48-hour notice required for free changes. Cancellations within 3 hours of appointment incur 50% fee to compensate scheduled cleaning professionals.
