Business Details
18 Years
experience
Emergency
services
Your Trusted Partner for Water Damage and Mold Restoration
SOS Cleaning and Restoration has been serving the Twin Cities metro area since 2008, providing professional water damage restoration, mold removal, and carpet cleaning services. Our team of IICRC-certified specialists combines advanced technology with hands-on expertise to deliver comprehensive solutions for residential and commercial properties. We prioritize transparency, offering standardized pricing and 24/7 emergency response to address urgent needs. Our owner-led approach ensures personalized service, with Mark Buckingham overseeing every project to guarantee quality and client satisfaction. Backed by 17+ years of experience, we utilize high-tech moisture meters and patented drying processes to prevent secondary damage.Our commitment to ethical practices includes no hidden fees, third-party mold testing verification, and industry-leading training for all technicians. We maintain partnerships with insurance providers while empowering clients to choose their preferred restoration provider. Our service portfolio extends beyond emergency response to include preventive maintenance solutions like carpet protection treatments and regular upholstery cleaning. With a focus on community, we operate as a non-franchise, family-owned business deeply invested in local standards of quality and accountability.
Services
Water Damage Restoration
Mold Removal
Carpet Cleaning
Tile & Grout Cleaning
Upholstery Cleaning
Pet Stain Removal
Commercial Demolition
Details
- Year established: 2008
Highlights and features
- We offer 24/7 emergency water damage restoration services with certified technicians
- Our team holds IICRC certification for professional cleaning and restoration standards
- We provide transparent pricing with no hidden fees or upsells
- Our owner personally oversees every project for quality assurance
- We guarantee thorough carpet cleaning or service is free with our satisfaction promise
Associations and certifications
- IICRC
What people say
Prompt service
Professional team
Effective results
Transparent communication
Highly recommend
Services
Water Damage Restoration
Our 24/7 water damage restoration service addresses emergency situations with certified technicians trained in rapid extraction and structural drying. Using industrial-grade equipment and moisture meters, we prevent mold growth by ensuring complete drying within 72 hours of water intrusion. The process includes documentation for insurance claims and coordination with adjusters to streamline repairs while maintaining pre-loss conditions.
Mold Removal
Professional mold detection and removal services utilize third-party testing to verify complete remediation. Our certified team addresses hidden mold in walls, under carpets, and in HVAC systems using containment protocols to prevent spore spread. The process includes moisture control solutions to prevent future growth while maintaining indoor air quality for families and pets.
Carpet Cleaning
IICRC-certified carpet cleaning employs hot water extraction for deep cleaning that removes embedded allergens and extends carpet lifespan. Our solutions meet manufacturer requirements while maintaining fabric integrity. The service includes pre-treatment for high-traffic areas and pet odor neutralization, with a satisfaction guarantee for visibly improved results.
Tile & Grout Cleaning
High-pressure cleaning systems remove grime from tile surfaces and grout lines without harsh chemicals. The process restores original colors while preserving material integrity through non-bleach solutions. Regular maintenance prevents bacterial growth in porous surfaces, extending the lifespan of kitchen and bathroom flooring while improving indoor hygiene.
Upholstery Cleaning
Specialized cleaning methods preserve fabric texture while removing soils from residential furniture. The process includes fabric compatibility testing to determine optimal techniques - whether dry solvent, shampoo, or hot water extraction. Protective treatments extend cleanliness between cleanings while maintaining manufacturer warranties on upholstered furnishings.
People
Mark Buckingham
Owner & Cleaning Specialist
Mark oversees all restoration projects with 17+ years of industry experience. He personally conducts initial assessments and ensures quality control across emergency response and scheduled services while maintaining hands-on involvement in complex cases.
Stacey Buckingham
Co-Owner & Office Manager
Stacey manages client communications and operations since 2008. She provides direct support for scheduling, insurance coordination, and service inquiries while maintaining office systems that ensure prompt response times for emergency service requests.
Questions
Do I need an estimate before water damage restoration begins?
We use standardized industry pricing with computer-estimated quotes that match insurance company protocols. Authorization occurs before repairs after adjuster consultation.
How quickly can mold develop after water damage?
Mold can appear within 72 hours of water exposure. Our rapid response team begins mitigation immediately to prevent spore growth and structural damage.
What equipment do you use to verify dryness?
We employ professional moisture meters to measure exact moisture content in building materials, ensuring complete drying before repairs begin.
Can I stay in my home during restoration?
Occupancy depends on affected areas. We coordinate with insurance adjusters to address safety concerns while minimizing client disruption during the drying process.
Do you work directly with insurance companies?
Yes, we handle documentation and communication with insurers while maintaining client control over service decisions and repair choices.
What carpet cleaning method do you use?
We primarily use hot water extraction, the manufacturer-recommended method for deep cleaning that removes 99% of embedded soils without damaging fibers.
