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Waterfall Cleaners is a family-owned and operated dry cleaning service with a long history of providing exceptional quality and customer service in Bakersfield, California. With over 19 years of experience in the dry cleaning industry, we have built a reputation for being Bakersfield's most respected dry cleaning company.
Our Story
Our story began when we first opened our doors in 2002. We started with a single location and quickly expanded to two locations in 2003. As we grew, so did our commitment to providing top-notch quality and customer service. We understand that clothes aren't just something you wear; they help define who you are and how you feel about yourself. That's why we use the most advanced cleaning methods available to bring new life into your wardrobe.
Our Services
At Waterfall Cleaners, we offer a wide range of services to cater to all your dry cleaning needs. Our services include:
- Dry Cleaning: We use the latest technology and environmentally friendly methods to clean a variety of fabrics, from delicate garments to heavy-duty items.
- Tailoring & Alterations: Our team of experienced seamstresses canalter and fit your clothes to perfection.
- Comforters & Household Items: We can clean and restore your favorite comforters, blankets, and household items.
- Wedding Dresses: We understand the importance of preserving your special day. That's why we provide gentle cleaning and preservation services for your wedding dresses.
- Leather & Suede Rugs: Our experts can clean and condition your leather and suede items to maintain their original beauty.
- Home Pick Up & Delivery: We offer convenient pick up and delivery services to make your dry cleaning experience hassle-free.
- Express Service: With our VIP/ Express Bag service, you can drop off your items at one of our locations and we'll notify you when they're ready for pick up.
Locations
We have two convenient locations in Bakersfield:
- WILSON: 3031 Wilson Road, Bakersfield, CA 93304 (661) 836-3399
- MING (Southwest): 11420 Ming Ave, Bakersfield, CA 93311 (661) 885-7300
Contact Us
For more information on our services or to schedule a pick up and delivery, call us today at (661) 836-3399.
Overall Experience
The reviews suggest that the dry cleaning service has received mixed feedback from customers. While some have praised the service for being fast and offering fair prices, others have reported negative experiences with unfriendly staff and poor quality work.
Staff and Customer Service
The staff at the dry cleaning service has been a point of contention for some customers. Riley Martin reported that the staff was unfriendly and seemed not to care about repeat business. Patricia Diaz also mentioned that the staff gave her a hard time when she requested same-day service. On the other hand, Freddy Moran had a positive experience with the staff, who went above and beyond to help him with his dress shirt.
Quality of Work
The quality of the dry cleaning service has also been inconsistent. While Roots Radio and JoJo Stoner reported receiving high-quality work, Patricia Diaz was disappointed with the poorly done clothes, particularly the creases on her husband's uniforms. Riley Martin mentioned that the service did a good job with his dry cleaning, but did not clean his hats.
Price and Value
The prices at the dry cleaning service seem to be fair, with Roots Radio mentioning that they received a great job at a fair price. However, Patricia Diaz felt that she was overcharged due to the restrictions on the happy hour special.
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