Excellent service and quality, every time
Big Four North East Cleaners is a renowned dry cleaning and laundry service provider that has been serving the community for generations. Our journey began in 1929 when Charles Lee opened his first laundry in Rochester, NY. The company has undergone significant transformations over the years, expanding its services and locations to better cater to the needs of its customers.
Our History
Our rich history is a testament to our commitment to quality and customer satisfaction. In 1955, Charles Lee Jr. and Wilson Kibler founded North East Cleaners in Buffalo, NY. In 1971, the company relocated to its current location in Tonawanda, NY, where it still operates today. The company has been owned and managed by the Lee family for generations, ensuring that each customer is treated with the highest level of service and care.
Our Services
At Big Four North East Cleaners, we offer a wide range of services to cater to our customers' diverse needs. Our services include:
- Free Pick-Up and Delivery: We offer free pick-up and delivery services to make it convenient for our customers to use our services.
- Dry Cleaning: Our expertly trained technicians use state-of-the-art equipment to provide high-quality dry cleaning services.
- Linen Service: We offer a comprehensive linen service that includes laundry, pressing, and packaging of linens.
- Drapery Service: Our team of experts specializes in cleaning and preserving delicate fabrics such as drapes, curtains, and upholstery.
- alteration Service: We offer alteration services for garments, ensuring a perfect fit and finish.
Our Locations
We have eight convenient locations throughout Western New York to serve our customers better. Our locations are strategically located to provide easy access and timely service.
Get in Touch
We value our customers' feedback and opinions. We encourage you to share your experiences with us by filling out our feedback form. Your input helps us to improve our services and provide a better experience for our customers.
Get in Touch with Us
You can reach out to us by filling out our inquiry form or by visiting one of our locations. We look forward to serving you.
Poor Service and High Prices
Several reviewers reported having a terrible experience with this dry cleaning service. Carrie D. gave the lowest rating, 1 star, and wrote a scathing review. She claimed that the service was overpriced and that the staff was rude. She mentioned a specific incident where one of her husband's dress shirts was brought back with all the buttons missing, and another time when the shirts and pants seemed not to have been laundered at all. The bill came to 87.23, which she felt was excessive.
Whit W. also gave a 1-star review, expressing frustration with the service's lack of accountability. He sent a coat to be cleaned, but it was returned ruined, and the manager lacked the integrity to take responsibility for the mistake.
Patrick G. shared a similar experience, stating that the service was quick but overpriced. He felt misled by the couponing policies and received rude treatment from the clerk. He concluded that he would not be using this dry cleaning service again.
Conclusion
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