Elevate Your Space, Elevate Your Experience
Nestled in the heart of Potomac Promenade Village, Normandy Custom Cleaners has been a trusted partner in garment care for over two decades. Owned and operated by a passionate team of professionals, we prioritize sustainable, eco-friendly practices to deliver exceptional cleaning services.
Our Story
Our journey began with a simple vision: to provide exceptional dry cleaning services with a conscience. We recognized the damaging effects of traditional dry cleaning chemicals on both human health and the environment. Determined to find a greener solution, we proudly became the first dry cleaner in the Washington metropolitan area to embrace the revolutionary CO2 dry cleaning system in 2003. However, as our trusted supplier discontinued production of the CO2 equipment, we had to find a new, sustainable alternative. After careful research and consideration, we discovered GreenEarth dry cleaning system, which utilizes non-hazardous, non-toxic liquid silicones to gently and effectively clean your clothes. It's a system we believe in wholeheartedly as we strive to combine exceptional cleaning results with ecological responsibility.
Services We Offer
At Normandy Custom Cleaners, we offer an extensive array of services to fulfill all your clothing and textile care needs:
- Environment-Friendly Dry Cleaning: Experience meticulous cleaning without compromise, utilizing GreenEarth technology that is gentle on both clothes and the environment.
- Expert Tailoring: Masterful tailoring and alterations to ensure your clothes fit perfectly and look their best.
- Custom Made: Create unique and personalized garments from scratch, or bring us your cherished fabrics to be repurposed into stunning new pieces.
- Specializing in Stain Removal: Trust our skilled professionals to tackle even the most stubborn stains using specialized techniques and products.
- Wedding Gown & Sequined Gown Care: Ensure your delicate wedding gowns and sequined attire receive the utmost care and attention.
- Quality Laundry Service: Enjoy meticulous laundering for all your everyday clothes, ensuring vibrant colors and lasting fabric integrity.
- Odor Care with Ozone System: Eliminate unpleasant odors from both clothes and fabrics with our advanced ozone treatment.
- Antique Garment Care: Receive personalized care for your cherished vintage and antique items to ensure their timeless beauty is preserved.
- Household Item & Drapery Cleaning: Breathe new life into your household items like area rugs, leather, and fur with professional cleaning and restoration.
Free Pickup & Delivery
We understand the importance of your time and appreciate the hectic schedules of our valued customers. Our convenient free pickup and delivery service eliminates the stress of transportation and allows us to deliver your freshly cleaned garments directly to your doorstep.
Quality of Service
The quality of service at this dry cleaner is questionable, to say the least. Several customers have reported damaged or stained clothing, including a white dress that turned pink, torn tuxedos, and embroidered Afghan vests with loose or unraveled threads. A few customers have also reported delayed delivery or non-delivery of their cleaned items.
Chemical Usage and Environmental Friendliness
Some customers have expressed concern about the chemical usage and environmental friendliness of this dry cleaner. Only one customer had a positive experience in this regard, praising the store's environmentally friendly methods and attention to detail.
Communication and Transparency
Communication and transparency seem to be major issues at this dry cleaner. Customers have reported being abandoned or ignored, and some have even accused the store of lying about the condition of their clothing when it was dropped off.
Pricing and Value
The pricing at this dry cleaner has also been a point of contention, with some customers reporting ridiculous price hikes for what they deem as poor service.
Recommendations
It's clear that not many customers would recommend this dry cleaner, given the numerous negative reviews. With so many customers experiencing poor service, damaged clothing, and questionable business practices, it's hard to see why anyone would want to use this service.
