Quality Service, Attention to Detail, and a Commitment to Excellence
Master Cleaners has been a trusted name in professional dry cleaning and laundry services since 1973. From its humble beginnings as One Hour Martinizing, the company has adapted and evolved over the years, reflecting the changing needs of its customers and the industry. Today, we stand as a leading dry cleaner, serving eight convenient locations across the area.
Our History
Our journey began in 1973 during a period of significant change in the dry cleaning industry. Recognizing the potential of new technologies and evolving fashion preferences, we embraced innovation and established ourselves as Master One Hour Cleaners. As the industry evolved, we adopted advanced equipment, training, and marketing strategies to solidify our position as a trusted quality-focused dry cleaner. In 1995, we adopted the name Master FabriCare Centers to reflect our comprehensive range of services and fabrics. Our most recent transformation in 1997 led to the establishment of Master Cleaners, emphasizing our commitment to quality and service.
What We Do
At Master Cleaners, we offer a comprehensive array of services to meet all your dry cleaning and laundry needs. Our skilled professionals handle everything from everyday clothing to delicate fabrics and specialized items.
Dry Cleaning Services
- Professional stain and spot removal
- Gentle cleaning for all fabric types
- Color protection and preservation
- Odor removal and freshening
Laundry Services
- Same-day and express laundry cleaning
- Commercial laundry services for businesses
- Alterations and repairs
Wetcleaning and Laundering
- Specialized cleaning for delicate fabrics like silk and lace
- Eco-friendly and gentle cleaning methods
- Consistent quality laundering for consistent results
Why Choose Master Cleaners?
- Experienced and certified staff: Our team of professionals are experts in all aspects of dry cleaning and laundry services.
- Quality assurance: We employ rigorous quality control measures to ensure your satisfaction.
- Prompt and reliable service: We offer convenient drop-off and pick-up options, with express services available.
- Competitive pricing: We offer competitive rates and transparent billing.
- Community involvement: We are committed to giving back to the community through various initiatives.
Poor Customer Experience
Several customers have reported disappointing experiences with Master Cleaners, citing issues with ruined clothing, poor customer service, and unprofessional behavior from the owner.
Damaged or Ruined Clothing
Customers have reported that their clothes were damaged or ruined while in the care of Master Cleaners. This includes stains, chemical hole burns, and misplacement of items. In some cases, the owner refused to take responsibility or provide adequate compensation for the damages.
Unprofessional Behavior
The owner of Master Cleaners has been accused of being unprofessional and unreasonable in their dealings with customers. This includes refusing to reimburse customers for damaged items, providing inadequate explanations for the damages, and failing to communicate effectively with customers.
Quality Control Issues
There have been reports of poor quality control at Master Cleaners, with some customers receiving clothes that were not properly cleaned or repaired. This has led to customers experiencing inconvenience, frustration, and financial loss.
Positive Experiences
On the other hand, some customers have reported positive experiences with Master Cleaners, citing good customer service, efficient turnaround times, and high-quality cleaning.
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