Expert Cleaning Services, Unmatched Customer Experience
At Catonsville Carpet Cleaning, we pride ourselves on our prompt, reliable, and professional services in residential and commercial carpet cleaning. Our comprehensive cleaning services aim to leave your home or business clean, welcoming, and protected for years to come. With over 25 years of experience, we have honed our expertise in removing stains, odors, and dirt from carpets, area rugs, and upholstery. Our owner-operator is dedicated to ensuring that every customer receives exceptional service, from the initial consultation to the final cleaning.
Our Expertise
As a family-owned and locally operated business, we understand the importance of attention to detail and exceptional customer service. Our team is comprised of skilled professionals who undergo rigorous training to ensure that our high standards are met. Our equipment is top-of-the-line, and our eco-friendly cleaning solutions are designed to leave your carpets and upholstery not only clean but also protected and preserved.
Our Services
We offer a wide range of services to cater to your cleaning needs:
- Carpet Cleaning: Our truck-mounted cleaning system is designed to restore your carpets to their original condition. We use hot water extraction, followed by a thorough rinse, to remove even the toughest stains and dirt.
- Upholstery Cleaning: Our thorough cleaning process removes stains, odors, and dirt from fabric, leather, and synthetic materials. We apply 3M Scotchgard treatments to protect your furniture from future stains and spills.
- 24-Hour Water Removal: In the event of water damage, our prompt and reliable service ensures that your home or business is restored to its original condition as quickly as possible.
- Area Rug and Oriental Rug Cleaning: We carefully clean and restore your delicate area rugs and oriental rugs, ensuring that they remain beautiful and vibrant for years to come.
- Pet Stains and Odors: We specialize in removing pet stains and odors from carpets, upholstery, and hard floors.
- Commercial Cleaning: We offer customized cleaning solutions for your office, restaurant, or retail space.
What Sets Us Apart
At Catonsville Carpet Cleaning, we pride ourselves on our commitment to:
- Free Estimates: Our experienced technicians provide accurate estimates for all services, ensuring that you know what to expect before we begin.
- Locally Owned: As a family-owned business, we are dedicated to serving our community and upholding local values.
- Licensing and Insurance: Our insurance and licensing ensure that you are protected and safeguarded throughout our cleaning process.
Get in Touch
If you're looking for a reliable and professional cleaning service, look no further. Contact us today to schedule your appointment and experience the Catonsville Carpet Cleaning difference. Request a call back, and one of our friendly representatives will get back to you promptly.
Services and Quality
Catonsville Carpet Care has received mixed reviews from customers. On one hand, some customers have praised the company's services, saying that they are professional, punctual, and do a great job cleaning carpets. Several reviewers mentioned that they have used the company for over 20 years and would highly recommend them. Jimmy, the owner, has been particularly praised for his friendly and flexible nature, as well as his ability to provide advice on how to keep carpets fresh and clean.
On the other hand, a few customers have reported negative experiences with the company. One reviewer claimed that the owner lied about the cost of the service and became aggressive when they questioned him. Another reviewer witnessed the owner verbally assaulting an elderly driver in a parking lot. These negative experiences have left customers feeling uneasy and unwilling to use the company's services again.
Price and Value
The company's prices have also been a point of contention. While some reviewers felt that the prices were reasonable, others felt that they were too high. One reviewer mentioned that the owner tried to charge them an additional $100 for a service that was not clearly specified beforehand. However, others have praised the company's fair pricing and value for the service they provided.
Professionalism and Customer Service
The company has also received mixed reviews when it comes to professionalism and customer service. While some reviewers praised Jimmy's friendly and professional demeanor, others felt that he was unprofessional and aggressive. One reviewer reported that the owner became verbally abusive when they questioned him about the cost of the service. These negative experiences have left customers feeling uncomfortable and disreputable.
