Preserving the beauty of your belongings, one garment at a time
At The Dry Cleaning Factory, we pride ourselves on being a trusted and eco-friendly dry cleaning solution in Glenview, IL and Morton Grove, IL. With over two decades of experience, we have established a reputation for providing high-quality cleaning services while adapting to the needs of our customers and the environment.
Our Services
We offer a wide range of services to cater to our customers' diverse needs. Our services include organic dry cleaning, executive shirt laundry, wet cleaning, wash and fold, household items, alterations, and wedding gown preservation. Our team of professionals is committed to providing exceptional cleaning services, ensuring that every item is expertly cleaned to meet the highest standards.
Our Process
At The Dry Cleaning Factory, we take pride in our meticulous process. When you drop off your items, our trained professionals conduct a thorough inspection to identify the best treatment for each item. We then clean and press each item, ensuring that it meets our high standards. Before preparing your items for return, our team conducts a final inspection to ensure that every item meets our quality standards. Finally, our last step is assembly and return, where we carefully prepare your items for pickup.
What Our Customers Say
We are proud of our excellent track record and the trust our customers have placed in us. Here's what some of our satisfied customers have to say: "I had some suits cleaned (quick/easy/cheap-check!) And a last minute alteration that was imperative to be done well and right. She did an amazing job at a fraction of the time and price of other places. Highly recommend!" - Google Review; "We have been customers for years. Recently I needed a dress for an event did not realize it would not be ready in time until I looked at my ticket. I called spoke to the owner who went to the plant and made sure I had my order in time. They always tell you when the items will be ready this day I just was not listening. Thank you for your great customer service." - Google Review; "Friendly staff, fast service, uses environmental clean products and my clothes always come back clean." - Google Review
Our Locations
We have two convenient locations to serve you better. Visit us at:
Morton Grove, IL: 7148 Dempster St. Morton Grove, IL 60053 (847) 457-1792
Glenview, IL: 1815 Waukegan Rd. Glenview, IL 60025 (847) 486-8666
Get in Touch
If you have any questions or would like to learn more about our services, please don't hesitate to reach out.
Overall Experience
The reviews highlight a mixed experience at this cleaning service. While some customers had a positive experience with friendly employees, excellent service, and reasonable prices, others faced issues with poor customer service, damaged items, and misleading business hours.
Positive Aspects
Quality of Work
Some customers praised the quality of work, with one reviewer mentioning that their tuxedo was beautifully pressed and looked like new. Another reviewer appreciated the removal of doggy drool stains from their blankets and comforters.
Friendly Employees
Friendly employees were a common theme among the positive reviews, with one reviewer mentioning that all associates were very nice and helpful.
Negative Aspects
Poor Customer Service
Several reviewers experienced poor customer service, including unapologetic staff, unhelpful responses, and a lack of accountability for damaged items.
Damaged Items
Multiple reviewers reported that their expensive items were damaged, including a $500 suit and a husband's expensive jacket.
Misleading Business Hours
One reviewer mentioned that the business hours listed on Google Maps were incorrect, causing inconvenience.
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