Refreshingly Positive, Friendly, Honest and Dependable
At FTTB Cleaners, our mission is to provide the highest quality cleaning services and products to our clients, exceeding their expectations and building strong relationships with them. Our team is dedicated to providing exceptional service, working carefully and meticulously to ensure that every detail is taken care of.
Our Story
Founded in 2002 by entrepreneur Beth Allen, FTTB Cleaners began as an idea to provide a reliable and high-quality cleaning service that would deliver exceptional results. With over 18 years of experience, we have grown to become a trusted name in the cleaning industry, serving Lake County, parts of Geauga County, and parts of Cuyahoga County.
Our Team
Our team is comprised of experienced and thoroughly trained cleaners who take pride in their work. Our regional manager, Nikki, has been with us for 16 years and has played a crucial role in our success. We also have a dedicated human resources manager, Kristin, who handles our employee recruitment and development. Our team leaders, Jenn and Dana, oversee our daily operations, ensuring that every client receives the best service possible. Our team members, Dustin and Shelly, are dedicated to providing quality cleaning services to our clients.
Our Services
At FTTB Cleaners, we offer a wide range of services to meet the unique needs of our clients. From deep cleaning to move-in/move-out services, we have the expertise to deliver exceptional results. Our services include:
- Residential cleaning services
- Office cleaning services
- Window cleaning services
- Construction cleaning services
- Basement and attic cleaning services
Why Choose Us
At FTTB Cleaners, we differentiate ourselves from other cleaning services by our commitment to quality, reliability, and professionalism. Our team is fully trained, with thorough background checks and rigorous testing to ensure that our cleaners are trustworthy and reliable. We understand the importance of building strong relationships with our clients and take pride in our attention to detail and thorough work.
Our Guarantee
At FTTB Cleaners, we guarantee satisfaction. If you are not completely satisfied with our services, we will work with you to ensure that your needs are met. We are dedicated to providing the best possible service to our clients, and we take pride in exceeding their expectations.
Overall Experience
FTTB, a professional cleaning company, has received mostly positive reviews from its customers. They have been praised for their thorough, professional, and easy-to-work-with approach. The company has provided exceptional cleaning services, including interior and exterior window cleaning, building interior and exterior cleaning, office and workplace cleaning, and deep cleaning.
Positive Aspects
The positive aspects of FTTB's services include:
- Professionalism: Employees are professional, friendly, and thorough in their work.
- Punctuality: The company is punctual and ensures that services are completed on time.
- Quality: FTTB provides excellent quality cleaning services that meet and exceed customer expectations.
- Value: Customers appreciate the value they receive from the company's services.
- Responsiveness: The company responds promptly to customer inquiries and concerns.
Negative Aspects
However, the company has received some negative reviews, including:
- Unprofessional Response: One customer reported that the owner, Beth, failed to provide a quote after promising to do so, and then didn't respond to follow-up requests.
- Poor Communication: Another customer was unhappy with the lack of communication from the company regarding the status of their services.
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