Give the gift of a clean home
Charming Casa Services LLC is a family-owned cleaning company founded in 2012. We proudly serve the North San Diego County area with a warm and friendly approach to cleaning. We strive to provide exceptional customer satisfaction and exceptional service, and we hope to be of service to you!
Our Commitment to Client Satisfaction
Client satisfaction is our number one priority. If you are ever less than 100% satisfied with any aspect of our service, please do not hesitate to tell us. We value your feedback and are dedicated to making things right.
Eco-Friendly Practices
We care about our community and the environment, so we use only eco-friendly cleaning products that are safe for your family and the planet. These products are offered at no extra cost to you.
What to Expect
Before we begin cleaning, we will take the time to do a thorough walk-through with you to ensure that your specific needs and preferences are met. Then, we will meticulously clean your home, paying attention to every detail. Finally, we will do another walk-through with you to ensure that you are completely satisfied with the results.
Professional and Affordable Cleaning Services
We offer a variety of cleaning options to fit your budget, whether you need a one-time cleaning or regular monthly service. Our professional and friendly cleaners will provide you with peace of mind and exceptional service.
Meet the Team
Ian Bidot, CEO/Founder: With a vision to provide quality home cleaning and exceptional customer service at an affordable price, Ian founded Charming Casa in 2012.
Mike Bourne, Manager: Known for his positive attitude, warm personality, and passion for excellence, Mike has been with Charming Casa since 2014.
. (The rest of the team introductions are omitted for brevity.)
Overall Experience
The reviews provide mixed opinions about Charming Casa's cleaning services. While some customers have had positive experiences, others have been dissatisfied with the quality of the cleaning.
Customer Service
Mike, the owner of Charming Casa, is highly praised for his responsiveness and great customer service. He is communicative and helpful, making an effort to ensure customer satisfaction.
Cleaning Quality
There are mixed opinions about the quality of the cleaning services. Some customers have been happy with the attention to detail and the additional "deeper clean" items that are accomplished. However, others have been disappointed with the cleaning quality, citing issues with late arrival, incomplete tasks, and lack of attention to detail.
Specific Issues
One customer reported that the cleaner arrived late and did not complete the tasks as agreed upon, leaving the bathroom and floors uncleaned. Another customer was unhappy with the additional time added to the cleaning service without their consent.
Positives
Charming Casa has been praised for its friendly and professional staff, punctuality, and quality of cleaning. Some customers have reported having a great experience with the company, citing its convenience and helpfulness.
