Treat Your Clothes Like Family
Borel Cleaners has been a trusted name in professional dry cleaning and laundry services in San Mateo since 1967. Now a family-owned and operated business, we take pride in providing our customers with exceptional care and meticulous attention to detail.
Green and Eco-friendly Cleaning
We believe in preserving the environment for future generations, which is why we utilize the Green Earth Cleaning Process. This revolutionary system relies on liquid silicone, a gentle and environmentally-friendly alternative to traditional dry cleaning solvents. This groundbreaking technology effectively removes stains while being safe for both people and the planet.
Dedicated and Personalized Service
Each garment entrusted to us receives our utmost attention. Our skilled team of professionals meticulously hand-inspect every item, addressing any stains, before carefully cleaning and drying them. We also offer a wide range of services, including alterations, wet cleaning, and preservation of special items like wedding dresses.
Services Offered
- Dry Cleaning: Expert cleaning for all types of garments, including suits, dresses, jackets, blouses, and trousers.
- Finish Laundry: Comprehensive laundering and drying services for all your everyday clothes.
- Alterations: Tailoring and alterations for a perfect fit on dresses, jackets, pants, shirts, and more.
- Speciality Items: Custom care and cleaning for jackets, pants, dresses, suits, blouses, sweaters, shirts, blankets, comforters, table clothes, and napkins.
- Wedding Dress Preservation: Expert preservation and restoration of your treasured wedding dress.
- Rugs & Bags: Cleaning and restoration of rugs and leather bags.
Overall Experience
The reviews provide a mixed assessment of the dry cleaning service, with some customers expressing satisfaction with the quality of work and prices, while others have had negative experiences with lost or damaged items, poor customer service, and high prices.
Quality of Work
Some reviewers praised the quality of work, stating that their clothes looked like new, were pressed to perfection, and had no chemical smell. However, others reported that their items were damaged, lost, or not properly cleaned, with some even experiencing rude service when trying to address these issues.
Customer Service
While some reviewers found the staff to be friendly and helpful, others reported poor customer service, including unfriendly staff, difficulty in getting answers to questions, and a lack of concern for customer concerns.
Pricing
Some reviewers felt that the prices were fair, but others considered them to be high, especially for special or delicate items.
Convenience
The location of the dry cleaning service was seen as convenient by some reviewers, with plenty of parking and other amenities nearby.
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