Serving Others Exceptionally Well Since 1984
KB Building Services (KB) is a world-class customer service organization that provides commercial janitorial services, along with carpet cleaning, hard floor maintenance, and construction clean-ups in Nebraska, Iowa, and Missouri. With a strong commitment to internal training and employee paths to leadership, as well as exceptional service delivery and customer response times, we pride ourselves in taking action and providing a solution. Trust Us, It's Clean.
Our Mission
Our mission is to Serve Others Exceptionally Well. We strive to create peace of mind in our partner's lives by providing consistent, dependable, and proactive communication. We believe in doing what we say we will do, and our team is dedicated to living up to our core values in every aspect of our business.
Our Culture
At KB, we believe that our dedication to differentiating our internal culture allows us to provide an unprecedented level of service externally to our customers. We believe that leaders become great not because of their power, but because of their ability to empower others. Our team is committed to instilling an amazing work ethic in every individual who helps us succeed every single day.
Our Services
We offer a range of commercial services, including:
- Commercial Janitorial Services
- Carpet Cleaning
- Hard Floor Maintenance
- Construction Clean-ups
Our team is trained to provide exceptional service delivery and customer response times, ensuring that our partners receive the best possible service.
Why Choose KB?
KB's strong creation and adherence to internal processes and procedures allow for employees to go above and beyond. Our dedication to differentiating our internal culture allows us to provide an unprecedented level of service externally to our customers. Trust Us, It's Clean.
Our Values
At KB, we strive to live by our core values because we know how each one affects your life. Our values include:
- Consistency: You spend approximately 2,080 hours a year in your office. You work on a schedule; you need consistency to maintain a balanced work and home life.
- Dependability: You have a job to do. You rely on us to do the cleaning and to do it right. You should not have to worry about anything going wrong in your facility.
- Proactive Communication: You cannot plan for an unexpected situation. The best line of defense is being proactive in stopping a bad situation from getting worse.
- Do What You Say: At the end of the day, the one thing you want is a partner that does what they say they will do.
KB Academy
The KB Academy is our initial training program that all team members, including the office team, must complete. Through extensive curriculum, onboarding team members learn everything needed to know about KB's services, products, policies, and procedures and culture.
Team Development
In order to live our mission and vision, KB Building Services believes development further than basic training is important. As a core value-driven company, it is important that our entire team aligns with our mission, vision, and values.
Overall Experience
KBBS has received mixed reviews, with some customers expressing high satisfaction with their services, while others have reported negative experiences.
Positive Experiences
Customers who have had positive experiences with KBBS have praised the company's professionalism, ease of communication, and exceptional delivery. Randi, a representative from KBBS, has been specifically mentioned for her excellent communication skills and ability to understand clients' needs. Overall, satisfied customers have reported feeling "happy" and "above expectation" with the services provided.
Negative Experiences
On the other hand, some customers have reported frustrating experiences with KBBS. Some have been ignored or dismissed, with one customer claiming that the company was "too busy" to follow up on their inquiries. Others have reported encountering rude and discriminatory behavior from an elderly lady, which made them feel unwelcome and disrespected. Furthermore, one customer has had a severely negative experience, stating that KBBS is the "worst business" they have dealt with, and is even involving the Better Business Bureau to investigate the matter.
Be the first to review KB Building Service.
Write a Review
