Enjoy Life! We'll Handle the Cleaning
At Bakker's Fine Dry Cleaning, we understand that exceptional customer service is key to building lasting relationships with our customers. As a service-oriented company, we strive to offer services that go above and beyond our competitors. This is achieved by having a dedicated team of experts, from our customer service representatives to our expert cleaners and managers, all working together to ensure that every customer leaves our stores feeling valued and satisfied.
Our story began in 1947 when we first opened our doors in Bellevue, WA. Over the years, we have expanded our services to meet the growing demands of our customers, while still maintaining our commitment to excellence. Today, we operate multiple locations throughout Seattle and the Eastside, offering a range of services to cater to our customers' diverse needs.
Our Mission
At Bakker's Fine Dry Cleaning, our mission is simple: we serve people by providing quality services at fair prices, with a commitment to excellence in customer service. We believe that every customer deserves to receive exceptional service, attention to detail, and expert craftsmanship. This is reflected in our state-of-the-art cleaning and pressing equipment, expertly trained staff, and commitment to precision.
Our Services
From professional dry cleaning to alterations, sewing, and repair, we offer a full range of services to cater to our customers' diverse needs. Whether you need to clean a delicate wedding gown, repair a torn seam, or simply want to freshen up your favorite outfit, we have you covered. Our services include:
- Professional Dry Cleaning: Our experienced staff uses advanced cleaning techniques and special solvents to clean a wide range of fabrics, from delicate silks to rough cottons.
- Alterations, Sewing & Repair: Our skilled seamstresses and repair experts can perform a variety of tasks, from simple hem repairs to complex alterations.
- Home Laundry Service: We offer a convenient laundry service, where we wash, dry, and fold your laundry for you.
- Wedding Gown Preservation: We carefully clean and preserve wedding gowns, ensuring they remain pristine for years to come.
- Bedding, Drapes, Rugs & Upholstery: We specialize in cleaning and renovating bedding, drapes, rugs, and upholstered items, extending their lifespan and quality.
- Curb-Side Service: Our Curb-Side Service allows you to drop off your items at our stores, and we'll pick them up and return them to you, hassle-free.
- Shoe & Purse Repair: Our expert repair team can fix shoes, handbags, belts, and more, keeping your favorite accessories looking new.
Why Choose Us?
At Bakker's Fine Dry Cleaning, we pride ourselves on our commitment to excellence, our state-of-the-art equipment, and our expertly trained staff. We believe that our customers deserve the best, and we strive to deliver exceptional service, quality, and value. Whether you're a busy professional, a stay-at-home parent, or just someone who appreciates a good clean, we're here to help you look your best and feel great about your appearance.
Customer Satisfaction
The overall customer satisfaction with Bakker's Dry Cleaning and Alterations is mixed, with both positive and negative reviews.
Communication and Staff
Some customers, like Ben Villa, enjoyed friendly staff and quick turnaround times. On the other hand, Steve Walter found the staff to be unfriendly and the communication to be unusual. Lenny also reported a good experience with the staff, mentioning that Jenny was very polite and helpful.
Quality of Service
Many customers, such as Leonard Smith, Vincent Johnson, Shann Kim, Deanna Norton, and Shannon Buck, were satisfied with the quality of service, mentioning prompt turnarounds, beautiful condition of clothing, and exceptional customer service. However, Vivian Lee had a negative experience with slow service and a high price point. Meaghan Norris had an extremely negative experience, with her custom wedding gown being destroyed and the staff blaming the designer.
Wedding Gowns
Meaghan Norris specifically warned brides to avoid bringing their wedding gowns to Bakker's, citing poor handling and destruction of her custom wedding gown. The staff allegedly blamed the designer and avoided taking professional accountability.
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