Welcome to US Cleaners, your go-to destination for premium cleaning services in Downers Grove, Illinois. With over 20 years of experience, our team of expert cleaners has been dedicated to providing top-notch dry cleaning, laundry, alterations, and specialized cleaning services to the local community. Our commitment to quality, care, and exceptional service has earned us a 5-star rating and a loyal customer base.
Our Story
Since 1989, our doors have been open to anyone seeking reliable and efficient cleaning solutions. Located on Main Street and Ogden, our conveniently situated store has become a household name in Downers Grove. Our mission is simple: to provide exceptional cleaning services, tailored to our customers' unique needs, and to exceed their expectations with every interaction.
Our Services
At US Cleaners, we take pride in offering a wide range of services designed to cater to your every cleaning need. From dry cleaning and laundry services to alterations, household cleaning, wedding dress preservation, Ugg boot restoration, leather repair, and blinds and drapery cleaning, our team of experts is trained to deliver outstanding results. Whether it's a delicate garment or a treasured family heirloom, we treat every item with care and attention to detail.
Overall Experience
The reviews highlight a mixed bag of experiences at this dry cleaning and alteration service. While some customers have had exceptional service and quality work, others have had issues with rude staff, uneven work, and long wait times.
Positive Aspects
Service Quality
Several reviewers praised the service quality, highlighting the business's ability to deliver high-quality dry cleaning and alteration services. The owners were frequently mentioned as being friendly, helpful, and reliable.
Customer Service
Some reviewers appreciated the excellent customer service they received, including prompt and considerate assistance with their requests.
Alterations
The alteration services received particular praise, with customers impressed by the speed and quality of the work.
Negative Aspects
Staff Behavior
One reviewer had a negative experience with a rude staff member, which left a poor impression.
Quality of Work
A couple of reviewers were unhappy with the quality of work, citing issues with uneven patches and stains not being fully removed.
Wait Times
One reviewer expressed frustration with the wait time, feeling that it was too long for a simple pressing service.
