At Brooke's Chem-Dry, we are committed to providing our customers with the highest quality carpet cleaning and maintenance services. With years of experience in the industry, our team of highly trained professionals is dedicated to delivering superior results and exceptional customer service.
Our Story
Brooke's Chem-Dry was founded on the principles of unparalleled professionalism, unmatched expertise, and an unwavering commitment to customer satisfaction. Our mission is to provide our customers with peace of mind, knowing that their carpets, upholstery, and other furnishings are thoroughly cleaned and protected using the latest technology and safest, most effective cleaning methods. Our goal is to establish long-term relationships with our customers, built on trust, transparency, and a deep understanding of our customers' needs.
Our Services
At Brooke's Chem-Dry, we offer a wide range of services designed to meet the unique needs of our customers. From deep-cleaning carpets and upholstery to removing pet stains and odors, our expert team is equipped to tackle even the toughest cleaning challenges. Our services include:
- Carpet Cleaning: Our state-of-the-art equipment and eco-friendly cleaning solutions ensure a deep, thorough clean that will leave your carpets looking like new.
- Pet Urine Odor Removal: Our expert technicians are trained to identify and eliminate pet urine stains and odors, leaving your home fresh and odor-free.
- Upholstery Cleaning: From couches and chairs to car seats and boats, our upholstery cleaning services will leave your furnishings looking and feeling like new.
- Area Rug Cleaning: Our specialized cleaning solutions and techniques will safely and effectively clean even the most delicate and valuable area rugs.
- Tile & Grout Cleaning: Our expert technicians will deep-clean and restore your tile and grout, leaving them looking like new and hygienic.
- Mattress Cleaning: Our gentle cleaning solutions and specialized equipment will remove deep-seated dirt, allergens, and odors from your mattresses.
At Brooke's Chem-Dry, we pride ourselves on our commitment to customer satisfaction, professional service, and exceptional results. We are dedicated to providing our customers with the highest level of expertise and care, ensuring that every cleaning experience with us is nothing short of exceptional.
Fraudulent Business Practices
The reviews mention a company that quoted a low price for rug cleaning services. After giving the exact dimensions and type of fibers over the phone, the customer was prepared for the job. However, a week after the scheduled delivery, the company arrived with the rugs, but this time, they demanded a significantly higher payment of $420, which was $195 more than the original quote.
Unprofessional and Unscrupulous Behavior
The company's actions were unethical and unprofessional, leaving the customer feeling ripped off and deceived. The customer felt compelled to file a consumer protection complaint with the Kansas Attorney General's office to report the fraudulent business practices.
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