At D.O. Summers Cleaners, we pride ourselves on providing top-notch dry cleaning services to the Cleveland community and its surrounding areas. Our commitment to quality, convenience, and customer satisfaction has earned us a reputation as one of the most trusted and reliable dry cleaners in the region.
Our Services
We offer a wide range of services designed to make your life easier and your clothes look their best. From 24-hour drop-off and delivery to drive-thru convenience, we've got you covered. Our services include:
- 24-Hour Drop-Off: We're always open, so you can drop off your clothes at any time.
- Delivery: We'll pick up your clothes and deliver them right to your doorstep.
- Drive-Thru: Drop off or pick up your cleaning without ever leaving your car.
- Same Day Service: Get your clothes back the same day, guaranteed.
- Shirt Laundry: Our state-of-the-art equipment ensures your shirts look their best.
- Price List: Competitive pricing for all our services.
Our Commitment
At D.O. Summers Cleaners, we're dedicated to providing exceptional service, quality, and convenience. We care about the environment, which is why we use eco-friendly practices and sustainable methods to ensure a cleaner, greener future.
Our Locations
We have multiple locations throughout the Cleveland area, including Downtown Cleveland, Cleveland Heights, Solon, Hudson, South Euclid, Mayfield Village, Shaker Heights, University Heights, Woodmere, Northfield, and Chagrin Falls. Find a location near you and experience the D.O. Summers Cleaners difference.
Overview of D.O. Summers Cleaners Reviews
Positive Experiences
- Many customers praised the friendly and efficient service at D.O. Summers Cleaners, particularly at the Carnegie location.
- Staff members, such as Janice, Danysha, and Farisha, were mentioned by name for their excellent customer service.
- Clothes were consistently cleaned and starched as requested, with some customers appreciating the convenient drive-thru and after-hours drop box services.
- Text message reminders and the D.O. Summers app were also highlights for some customers.
Negative Experiences
- Several customers reported poor customer service, including rudeness, eye-rolling, and attitude from staff members.
- Some customers were unhappy with the cleaning quality, citing issues with pilling, staining, and failure to follow directions.
- Pricing was criticized by some, with one customer feeling ripped off for a $70+ charge for machine washing a comforter.
- Inconsistencies in service, such as unexplained changes in hours and unmet promises, led to frustration and negative reviews.
Common Themes
- Customer service was a common theme throughout the reviews, with both praise and criticism directed at staff members.
- The quality of cleaning and prices were also frequent topics, with some customers very satisfied and others extremely dissatisfied.
- Convenience and communication were mentioned as important factors, with some customers appreciating the ease of service and others feeling frustrated by unmet expectations.
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