Excellence in Cleaning, Integrity in Service
For over 90 years, Sanitary Rug Cleaners has been proudly serving the Alabama area with exceptional carpet, rug, and upholstery cleaning services. Family-owned and operated for four generations, we prioritize exceptional customer service and meticulous craftsmanship.
Our Services
We offer a comprehensive range of services to tackle all your cleaning needs, leaving your carpets, rugs, and upholstery sparkling and fresh.
Carpet & Rug Cleaning
- Deep-cleaning using state-of-the-art equipment and eco-friendly solutions
- Precise stain removal tailored to specific fibers and fabrics
- Expert rug handling and preservation
Upholstery Cleaning
- Detailed cleaning of various fabrics, including leather, cotton, and linen
- Removal of dust, allergens, and unpleasant odors
- Scotchgard protection available for added stain resistance
Tile & Grout Cleaning
- Effective removal of dirt, grime, and discoloration
- Gentle yet powerful cleaning methods to protect your tile and grout
Other Services
- Rug padding sales and installation
- Oriental rug cleaning and repair
- Pet urine and odor removal
- Fringe cleaning and restoration
- Appraisals
Our Commitment to Excellence
At Sanitary, we are committed to:
- Expert craftsmanship: Our technicians are highly trained and certified to handle all cleaning tasks with care and precision.
- Exceptional customer service: We prioritize clear communication, prompt arrival, and respectful treatment in your home.
- Eco-friendly cleaning: We utilize safe and effective cleaning solutions that protect both your health and the environment.
A Legacy of Trust
For four generations, the Riggins family has built a reputation for professionalism, integrity, and unwavering customer satisfaction. We have had the privilege of serving countless families and businesses in the Alabama area, and we look forward to continuing to provide exceptional cleaning services for many years to come.
Customer Satisfaction
Overall, the customers are mostly satisfied with the services provided by Sanitary Rug Cleaners. However, there are some issues with communication, job quality, and pricing that need to be addressed.
Some customers have had excellent experiences with the company, praising the technicians' professionalism, timeliness, and attention to detail. For example, Anna Bibb Kendrick Lowery mentions great customer service and fast pick up and delivery, while Nancy Fincher notes that the rug cleaning was excellent and her 25+ year old oriental rug looks new again.
Communication Issues
On the other hand, some customers have experienced communication problems with the company. For instance, Greg Carroll had to wait two weeks for his sofa cushion covers to be cleaned and was not happy with the outcome. James F. had a scheduling issue and was not called back despite being told that someone would contact him.
Job Quality
Several customers have mentioned that the job quality was not up to their expectations. Mia Haynes was unhappy with the carpet cleaning job, stating that nothing was cleaned under the bed or moved despite her efforts to facilitate the process. Bob also mentioned that his rug was not properly cleaned and had to be re-cleaned.
Pricing
One customer, James F., mentioned that the pricing was not clear and that the final charge was different from the quoted price.
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