Who We Are
At Safe-Dry Carpet Cleaning, we are a local, family-owned company that specializes in the cleaning of carpets, rugs, and upholstery in the Chattanooga and surrounding areas. Our team is comprised of professional, personable, and caring individuals who are dedicated to providing exceptional customer service and an outstanding cleaning experience.
Our Mission
Our mission is to provide you with superior customer service and an excellent cleaning. We believe in treating our customers and employees like family. We start by serving others, because that is truly the only way to earn a lasting reputation. Satisfaction is guaranteed when you use us, and you can rest easy knowing that we treat every customer like our only customer.
Our Services
At Safe-Dry Carpet Cleaning, we offer a wide range of services to cater to your carpet, rug, and upholstery cleaning needs. Some of our services include:
Carpet Cleaning: Our revolutionary cleaning process uses a tried, tested, and true method of hypoallergenic dry cleaning, which means no more sticky residue, reappearance of stains, or inconvenience of wet carpets.
Rug Cleaning: We specialize in the cleaning of Oriental and area rugs, using a gentle cleaning process that ensures the preservation of the rug's beauty and value.
Upholstery Cleaning: Our expert technicians are trained to clean and restore your upholstery to its original condition, leaving it looking like new.
Pet Odor Removal: Our guaranteed pet odor removal process uses enzymes designed to break down the destructive and odorous pheromones in your carpets and upholstery.
Allergy Treatment: We understand the importance of a clean and healthy environment, which is why we offer an allergy treatment service that helps to remove allergens and irritants from your carpets and upholstery.
Hardwood Floor Cleaning: Our expert technicians are trained to clean and restore your hardwood floors to their original condition, leaving them looking like new.
Tile/Marble/Stone Cleaning: We specialize in the cleaning of tile, marble, and stone surfaces, using a gentle cleaning process that ensures the preservation of the surface's beauty and value.
Why Choose Us
At Safe-Dry Carpet Cleaning, we pride ourselves on our commitment to quality, professionalism, and customer satisfaction. Here are just a few reasons why you should choose us:
- Our expert technicians are fully trained to exceed your expectations with every cleaning.
- We use a revolutionary cleaning process that ensures a thorough and effective cleaning.
- We offer a 14-day warranty on odor elimination and a 30-minute dry time.
- Our prices are transparent and upfront, with no hidden charges.
- We are a family-owned and locally operated business, dedicated to serving the Chattanooga and surrounding areas.
What Our Customers Say
At Safe-Dry Carpet Cleaning, we take pride in the satisfaction of our customers. Here's what some of them have to say about our services:
- "I wasn't satisfied the first time, but Reece went above and beyond to make it right. I sensed he genuinely cared about my experience and satisfaction." - Shawna Volley
- "They performed a total miracle on my carpet! The floor looked like the only way was to tear out the carpets and start over, but Hunter worked his magic and restored it to new." - Janis Smith
- "Austin and the young man who was with him were both very courteous and professional from the start, and did a great job on the clean. I would/will recommend them to everyone I know." - Lauren Whitaker
Get in Touch
If you have any questions or would like to schedule an appointment, please don't hesitate to contact us. You can reach us at 423-284-0493 or visit our website to learn more about our services.
Problems and Issues
Teri Tallent's review highlights a negative experience with Safe-Dry, where the technician only spent 15 minutes at her home, despite being paid $95.00 to clean, deodorize, and protect her carpet. Unfortunately, the carpet still smelled like her dog. Additionally, she reported that her credit card was hacked after using it to pay for the service.
K. W.'s review also experiences a negative issue. The technician did not show up on time and after several complaints, finally arrived an hour and a half late. The technician himself did a great job, but the lack of communication and punctuality led to a poor overall experience. Furthermore, K. W. claims that Safe-Dry charged her credit card twice, despite her only providing a check as payment, and is now awaiting a refund check.
Positive Experiences
Eduardo Carrillo's review praises Safe-Dry's efficient service, stating that the technician showed up on time and did a great job. Amanda Finney, Porsche Campbell, Austin Edwards, Natalie Smith, Migdalia Martinez, Snack Truck Ent, and Emic Plemons all endorse Safe-Dry's services, citing great communication, professionalism, and efficient cleaning. Many of these reviewers mention that the technicians went above and beyond to ensure their satisfaction.
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