Industrial Strength Cleaning Comes To You
At Pacific Carpet & Tile Cleaning, we pride ourselves on being a reliable team of IICRC-trained and certified steam cleaning professionals who have been serving the Lake Forest, CA area for over 25 years. With a wealth of experience and a commitment to excellence, we have built a reputation for providing top-notch carpet, tile, and upholstery cleaning services to both residential and commercial clients.
Our Core Values
At Pacific Carpet & Tile Cleaning, we believe that quality, service, and customer satisfaction are the keys to our success. Our company was founded on the principles of hard work, integrity, and a commitment to excellence. We understand that our customers are our greatest asset, and we strive to provide an unparalleled level of service to each and every one of them.
Our Services
In addition to our comprehensive carpet cleaning services, we also specialize in tile and grout cleaning, upholstery cleaning, marble and travertine floor polishing, and air duct cleaning. Our state-of-the-art equipment and expertly trained technicians ensure that our services meet the highest standards of quality and efficiency.
Why Choose Us
At Pacific Carpet & Tile Cleaning, we believe that our experience, expertise, and commitment to customer satisfaction set us apart from other cleaning companies. Our team of certified professionals uses the most powerful steam cleaning units available, combined with the latest cleaning solutions and techniques, to ensure that our services exceed our customers' expectations. We also offer a 30-day guarantee, which means that if any stains return, we will come back and re-clean the area at no additional cost to the customer.
Our Track Record
With over 25 years of experience in the industry, we have built a reputation for excellence and quality service. Our customers say it best - with over 12,000 current customers and a strong rating with the Better Business Bureau, we are proud of the trust our customers have placed in us. We proudly support local organizations, including the Ronald McDonald House, The Mercy House, and the Rock Harbor Church Food Donation Facility.
Our Promise
At Pacific Carpet & Tile Cleaning, we promise to provide exceptional service, customized solutions, and unparalleled quality. We are committed to making a positive impact on our community and exceeding the expectations of every customer we serve.
Expert Consultation Services
Pacific Carpet stands out for its knowledgeable and experienced staff, who provide expert consultation services to help customers choose the right flooring material, color, and design that suits their specific needs and enhances the aesthetic appeal of their space. The company's staff is dedicated to assisting customers in making informed decisions, and their recommendations are trusted by many.
Quality Workmanship
The company's commitment to quality workmanship is evident in the positive reviews left by customers who have experienced their services firsthand. Many reviewers have praised the company's ability to deliver effective solutions, citing examples of revived damaged pieces, sparkling clean carpets, and impressive tile cleaning work.
Professionalism and Timeliness
Pacific Carpet's staff is also praised for their professionalism and timeliness. Many reviewers have commended the company's courteous and efficient service, highlighting their prompt responses to requests and convenient scheduling options.
Disappointing Experience
However, not all reviews have been positive. One reviewer had a disappointing experience, reporting that they waited for three hours after their appointment and did not receive a response to their repeated calls and messages.
