Business Details
30 Years
experience
Emergency
services
Professional Carpet & Upholstery Cleaning Services
Since 1996, SteamWorks Carpet & Upholstery Cleaners has been a trusted provider of professional cleaning solutions in the Charlotte area. Founded by Tracy Bowers and joined by her husband Bill in 2000, our family-owned business combines over 25 years of industry expertise with IICRC-certified methodologies to deliver exceptional results. We specialize in hot water extraction for carpets, off-site and on-site area rug cleaning, upholstery restoration, and pet odor elimination using pet-safe enzymes. Our commitment to quality is reflected in our use of truck-mounted and portable equipment tailored to residential and commercial needs, including high-rise offices and corporate spaces.With a focus on transparency, we provide upfront pricing and no hidden fees, ensuring clients understand costs before work begins. Our team prioritizes personalized service, offering flexible scheduling and direct access to owners for every project. By maintaining rigorous standards in odor control, water restoration, and fabric protection, we extend the lifespan of flooring and furnishings while fostering long-term client relationships. Our reputation for reliability and technical proficiency has been built through consistent delivery of clean, durable results that meet manufacturer guidelines for maintenance.
Services
Carpet Cleaning
Upholstery Cleaning
Pet Odor Removal
Area Rug Cleaning
Commercial Cleaning
Fabric Wall Cleaning
Details
- Year established: 1996
Highlights and features
- Certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC)
- Family-owned operation serving Charlotte since 1996
- Offers free on-site quotes with transparent pricing
- Provides 24-hour rescheduling for weather-related concerns
- Specializes in commercial cleaning for high-rise offices
Associations and certifications
- IICRC
What people say
Fantastic job
Fair price
Always professional
Impressed
Outstanding service
Services
Carpet Cleaning
Our truck-mounted hot water extraction method removes dirt, bacteria, and allergens from carpets without residue. This deep-cleaning process extends flooring lifespan while maintaining manufacturer maintenance guidelines. Clients receive plastic shoe covers for immediate use post-cleaning.
Area Rug Cleaning
We clean wool and synthetic rugs on-site or off-site, addressing both surfaces and fringes. Off-site cleaning provides deeper results for high-traffic areas while maintaining fiber integrity through specialized techniques.
Pet Odor Removal
Pet-safe enzyme treatments target odor sources in carpets and upholstery rather than masking smells. This method ensures long-term freshness while maintaining safe environments for animals and humans.
Commercial Cleaning
Tailored cleaning for property management companies, law offices, and high-rises using portable equipment. Our services improve tenant satisfaction through scheduled maintenance programs that meet commercial flooring requirements.
Upholstery Cleaning
Professional cleaning for sofas, chairs, and loveseats removes embedded dirt while applying fabric protectors. This extends furniture lifespan and maintains appearance for residential and corporate environments.
People
Bill Bowers
Co-Owner
Certified by the IICRC in carpet cleaning and water restoration, Bill has managed residential and commercial projects since joining SteamWorks in 2000. He oversees daily operations and client consultations.
Tracy Bowers
Co-Owner
Founder of SteamWorks since 1996, Tracy specializes in flooring maintenance and holds IICRC certifications. She focuses on technical training and quality control for all cleaning processes and staff development.
Questions
How soon can I walk on carpets after cleaning?
Carpets are walkable immediately with provided shoe covers. Avoid walking on treated areas for two hours for optimal protector effectiveness.
What affects drying time for cleaned carpets?
Drying takes 4-8 hours depending on material. Airflow from HVAC systems or fans accelerates drying without saturation.
Can cleaning be rescheduled for bad weather?
Appointments can be rescheduled for weather concerns, but cleaning remains effective year-round with proper air movement.
What commercial cleaning services do you offer?
We serve property managers, law offices, and high-rises with portable equipment for comprehensive carpet and wall partition cleaning.
How do you handle pet odor removal?
We use pet-safe enzymes to eliminate odors at their source rather than masking smells, ensuring lasting freshness.
