Customer Satisfaction is Our Main Priority
At Donald Duct & Steam, we are a family-owned home service company that has been serving the Houston area for over 14 years. Our goal is to provide our customers with the highest level of service and professionalism, while ensuring their satisfaction with every interaction.
Our Services
We specialize in a wide range of services, including:
duct cleaning and repair, HVAC maintenance and repair, carpet and rug cleaning, attic insulation, and indoor air quality testing and purification. Our team of highly trained and certified technicians are dedicated to providing exceptional service, with a focus on customer satisfaction.
Our Mission
At Donald Duct & Steam, our mission is to provide a hassle-free experience for our customers, while delivering exceptional services that meet their unique needs. We understand the importance of maintaining a clean and healthy environment, and we are committed to providing our customers with the best solutions to achieve that.
Why Choose Us
Here are a few reasons why you should choose Donald Duct & Steam:
- 100% Satisfaction Guarantee: We stand behind the quality of our work and guarantee your satisfaction.
- Trained & Certified Technicians: Our technicians are highly trained and certified to ensure that the job is done right the first time.
- Up-Front Pricing: We provide detailed quotes and clear explanations of the work that will be performed.
- Same-Day Availability: We understand that emergencies can arise, which is why we offer same-day availability for emergency services.
- Prompt Response: We respond promptly to all inquiries and concerns.
Our Expertise
Our expertise includes:
- Duct Cleaning: We specialize in cleaning and repairing air ducts to ensure a clean and efficient HVAC system.
- HVAC Services: Our team provides expert maintenance, repair, and installation of HVAC systems.
- Carpet and Rug Cleaning: We offer professional carpet and rug cleaning services to maintain the cleanliness and appearance of your floors.
- Attic Insulation: Our team insulates attics to reduce energy costs and improve indoor air quality.
- Indoor Air Quality Testing: We test and purify indoor air to ensure a healthy and safe environment.
What Sets Us Apart
What sets us apart from other home service providers is our commitment to customer satisfaction, our highly trained and certified technicians, and our focus on providing exceptional service. We understand the importance of building trust with our customers and are committed to earning their loyalty.
Get in Touch
Do you need our services? Call us today to schedule an appointment and let us show you why we are the preferred choice for home service needs in the Houston area.
Overall Experience
The overall experience with Donald Duct & Steam Cleaning is extremely positive. Customers rave about the company's professionalism, punctuality, and excellent work quality.
Cleaning and Maintenance Services
The company's cleaning and maintenance services are highly praised by customers. They appreciate the thoroughness of the cleaning process, the attention to detail, and the expertise of the technicians.
Communication and Customer Service
Customers appreciate the excellent communication and customer service provided by the company. Technicians are knowledgeable, courteous, and keep customers informed throughout the process.
Repair and Replacement Services
The company's repair and replacement services are also highly rated. Customers praise the quick response time, accurate diagnoses, and efficient solutions provided by the technicians.
Negative Experiences
Only two customers reported negative experiences. One customer was unhappy with the technician's communication skills and the quote provided, while another customer was disappointed with the forgetfulness of the technicians to replace the thermostat battery.
