Business Details
50+ Years
experience
Emergency
services
Your Trusted Carpet Cleaning Experts in Gaithersburg, MD
Normandy Carpet has been a trusted name in floor care since 1974, providing comprehensive carpet cleaning, rug restoration, and flooring installation services to residential and commercial clients across the Washington D.C. metro area. Our IICRC-certified technicians combine decades of experience with industry-leading equipment to deliver exceptional results for every project. We specialize in deep cleaning, stain removal, and custom area rug fabrication while maintaining a strong commitment to customer satisfaction. Our family-owned business takes pride in personalized service, attention to detail, and maintaining the highest standards of professionalism. With an 8,800 sq. ft. facility in Gaithersburg, Maryland, we offer both on-site and in-plant services for all types of flooring materials.Our team undergoes continuous training to ensure we stay at the forefront of carpet cleaning technology and techniques. We guarantee satisfaction through transparent communication, follow-up checks, and a proven track record of transforming worn carpets into like-new condition. Our reputation for reliability and quality has been built through consistent delivery of superior service across four decades in the industry.
Services
Carpet Cleaning
Rug Cleaning
Tile & Grout Cleaning
Carpet Repair
Area Rug Fabrication
Commercial Carpet Care
Upholstery Cleaning
Carpet Installation
Oriental Rug Restoration
Electrostatic Disinfecting
Details
- Year established: 1974
Highlights and features
- 40+ years of specialized experience in carpet and rug care
- IICRC-certified technicians with ongoing professional training
- 2-hour emergency response for urgent cleaning needs
- Custom area rug fabrication and Persian rug restoration
- Transparent communication with post-service follow-up checks
Associations and certifications
- IICRC
What people say
Look like new
Excellent communication
Great service
Spotless results
Professional team
Services
Carpet Cleaning
Our professional carpet cleaning service uses truck-mounted hot water extraction to remove deep-seated dirt and stains. The process includes pre-inspection, pre-treatment of problem areas, and thorough cleaning with industry-leading equipment. We serve residential and commercial clients across the DC Metro area, providing both scheduled maintenance and emergency cleaning services.
Rug Restoration
We specialize in Persian and Oriental rug restoration through our in-plant cleaning facility. Our 11-step process includes steam cleaning, fringe treatment, and protective coating application. With 40 years of experience, we handle both pickup/delivery and drop-off services for rug cleaning and repair in Gaithersburg, Maryland.
Tile Cleaning
Our tile and grout cleaning service uses hot water extraction to remove built-up grime and stains. We focus on ceramic tile surfaces in residential and commercial spaces, offering both standalone cleanings and combined service with carpet maintenance. Recommended cleaning frequencies vary from 6-12 months based on usage patterns.
Carpet Repair
We offer professional carpet repair and stretching services to extend the life of existing flooring. Our technicians address common issues like stains, bleach spots, and wrinkles using specialized tools and techniques. This service helps maintain appearance and functionality without requiring full replacement.
Area Rug Fabrication
Our custom area rug fabrication service creates bespoke floor coverings to exact specifications. We work with clients to design unique patterns, colors, and dimensions that complement their interior spaces. The service includes professional measurement, weaving, and installation for both residential and commercial applications.
People
Carol Gowling
Owner
Carol Gowling leads Normandy Carpet's operations with a commitment to quality and customer satisfaction. With decades of industry experience, she oversees service delivery and business development while maintaining the company's founding principles of excellence and integrity.
Craig Derrick
Business Development Manager
Craig Derrick manages business growth initiatives for Normandy Carpet. He focuses on expanding service offerings and strengthening client relationships while ensuring alignment with the company's standards of professional excellence and customer care.
Victor Calderon
Operations Manager/Sales
Victor Calderon oversees daily operations and sales for Normandy Carpet. Known for his attention to detail, he ensures efficient service delivery while maintaining direct client communication and satisfaction standards established by the company.
Jose Pais
Lead Installer
Jose Pais leads our installation team with precision and expertise. He ensures proper measurement, cutting, and installation of new flooring materials while maintaining the high-quality standards that have defined Normandy Carpet's reputation since 1974.
Ramon Gonzalez
Lead Installer
Ramon Gonzalez serves as lead installer with extensive experience in flooring applications. He supervises installation projects to guarantee proper execution and client satisfaction, drawing on years of hands-on experience in residential and commercial settings.
Questions
What carpet cleaning services do you offer?
We provide steam cleaning, spot treatment, carpet repair, and Scotchgard protection for residential and commercial properties.
Do you clean area rugs?
Yes, we offer deep cleaning, restoration, and custom fabrication for all types of area rugs including Persian and Oriental rugs.
How often should carpets be professionally cleaned?
We recommend professional cleaning every 12-18 months depending on foot traffic and usage patterns.
Do you offer emergency cleaning services?
Yes, we provide emergency stain removal services with 2-hour response times for urgent situations.
What areas do you serve?
We serve Gaithersburg, Washington D.C., Montgomery County, and Northern Virginia with both residential and commercial services.
Are your technicians certified?
All our cleaning technicians are IICRC-certified with ongoing training in the latest carpet care techniques.
