Imperial Cleaning Service is a family-owned and operated business with a passion for cleaning and exceptional customer service. Established in 2006, we've served the San Francisco Bay Area with distinction, providing comprehensive cleaning solutions for businesses and residences.
Our Mission
Our mission is to deliver unparalleled cleaning services that exceed expectations and foster healthier indoor environments. With a commitment to quality, safety, and customer satisfaction, we are driven to be the best carpet cleaning service in Northern California.
Who We Are
William and Jenna Walker, experienced entrepreneurs with deep understanding of family-run businesses, are the proud owners of Imperial Cleaning Service. Sharing a passion for cleaning and a genuine desire to make a difference, they established the company with a focus on quality and customer satisfaction.
Our Expertise
Our team of highly trained and certified technicians boasts extensive experience in all aspects of cleaning and disinfection. We specialize in:
- Carpet Cleaning: Deep-rooted cleaning utilizing state-of-the-art truck-mounted equipment and safe, eco-friendly solutions.
- Upholstery Cleaning: Gentle yet effective cleaning for all types of upholstery, restoring them to their former glory.
- Disinfectant Fogging: Effective sanitation and sterilization of your property, ensuring a healthier and safer environment.
Unwavering Commitment:
We are committed to:
- Honesty: Open and transparent communication, ensuring clear expectations and delivering exactly what we promise.
- Dependability: Punctuality, reliability, and meticulous attention to detail on every project.
- Quality: Utilizing only the highest-quality cleaning products and equipment for exceptional results.
Our Values:
Our values are the bedrock of our business:
- Customer Satisfaction: We prioritize client happiness through personalized attention and exceptional service.
- Integrity: Upholding ethical practices and maintaining transparency in all our dealings.
- Safety: Prioritizing the well-being of our customers and our team by adhering to the highest safety standards.
- Continuous Improvement: Investing in training, technology, and processes to ensure we deliver the best possible cleaning services.
Overview of Imperial Cleaning Services
Imperial Cleaning Services has received overwhelmingly positive reviews from customers, with the majority giving 5-star ratings.
Praises for Professionalism and Quality of Work
Customers have praised Imperial Cleaning Services for their professionalism, friendliness, and high-quality work. Many have mentioned that the company's owner, William, is prompt, courteous, and does an exceptional job in cleaning carpets, upholstery, and tile and grout. The company's use of the latest equipment and eco-friendly products has also been commended.
Fast and Efficient Service
Several customers have appreciated the company's fast and efficient service, with some mentioning that their carpets were cleaned in record time, often in just an hour. This has been particularly useful for those who need quick turnarounds, such as for special events or emergencies.
Customer Service and Communication
Customers have praised Imperial Cleaning Services for their excellent customer service and communication. William has been described as responsive, accommodating, and keeping customers informed throughout the cleaning process.
Competitive Pricing
Some customers have mentioned that Imperial Cleaning Services offers competitive pricing, making them a cost-effective option for those in need of cleaning services.
One Negative Review
One customer expressed frustration with the company's responsiveness, stating that it was difficult to get in touch with William to schedule an appointment.
