Business Details
6 Years
experience
Emergency
services
Professional Carpet Cleaning & Water Damage Restoration in Fort Wayne
Founded in 2020, Distinctive Cleaning & Restoration is led by Alan and Audrey Falls, a husband-and-wife team with decades of combined experience in the cleaning and restoration industry. Alan, an IICRC Certified Master Textile Cleaner and Water Damage Restorer, began his career in 2000, building expertise through hands-on work and advanced certifications. Audrey, with a background in finance, brings strategic problem-solving and customer service excellence to the business. Together, they prioritize integrity, transparency, and technical mastery, offering services ranging from emergency water damage restoration to deep carpet and upholstery cleaning.Their commitment to using industry-leading equipment, eco-friendly products, and meticulous attention to detail has earned them a reputation as Fort Waynes trusted choice for residential and commercial clients. Distinctives mission is to deliver healthier, cleaner spaces while fostering long-term client relationships through reliability and exceptional service.
Services
Water Damage Restoration
Carpet Cleaning
Upholstery Cleaning
Commercial Cleaning
Pet Odor Removal
Tile & Grout Cleaning
Luxury Vinyl Cleaning
Rug Dyeing
Allergy Relief Services
Mattress Cleaning
Details
- Year established: 2020
Highlights and features
- We offer 24/7 emergency water damage services with rapid response times.
- Our team holds IICRC Master Certifications in textile and water damage restoration.
- We use truck-mounted extraction equipment for deep carpet cleaning.
- No hidden feestransparent pricing for all services.
- Locally owned and operated since 2020.
Associations and certifications
- IICRC Certified
- CRI Approved Provider
What people say
Spotless carpets
24/7 emergency service
Pet odor eliminated
Professional technicians
Warranty maintained
Services
Water Damage Restoration
Our 24/7 water damage restoration service includes extraction, structural drying, and disinfection using industrial-grade equipment. We handle emergencies from burst pipes to basement flooding, employing psychrometry science to ensure complete drying without unnecessary demolition. Certified technicians use HEPA air scrubbers and moisture meters to restore properties to pre-loss conditions while coordinating with insurance providers.
Carpet Cleaning
Hot water extraction (steam cleaning) removes embedded dirt, allergens, and pet dander while maintaining manufacturer warranties. Our CRI-approved products and truck-mounted systems achieve deeper cleaning than rental machines. We address color loss, fringe repair, and protector application, serving both residential and commercial clients with a 30-day spot-free guarantee.
Upholstery Cleaning
Specialized cleaning for sofas, chairs, and automotive upholstery using gentle yet effective solutions. Our IICRC-certified technicians handle delicate fabrics like microfiber and suede while removing stains, pet odors, and allergens. The process includes pre-treatment, hot water extraction, and protective treatments to extend furniture lifespan.
Commercial Cleaning
Scheduled and emergency cleaning services for offices, restaurants, and retail spaces. We accommodate after-hours work to minimize disruption, focusing on high-traffic areas, stain removal, and allergen reduction. Our team follows OSHA safety standards and provides documentation for insurance or compliance purposes.
Pet Odor Removal
Advanced enzymatic treatments and hydroxyl generators eliminate pet urine odors at the source. We address both surface and subfloor contamination, using moisture detection tools to identify hidden damage. The process includes padding replacement when necessary and applying odor barriers to prevent future issues.
People
Alan Falls
Owner & Master Textile Cleaner
IICRC Master Certified in Textile Cleaning and Water Damage Restoration with 24 years of industry experience. Holds multiple technical certifications in structural drying and odor control. Graduated from IPFW with an Associates Degree in Organizational Leadership.
Audrey Falls
Office & Financial Manager
Manages operations and client relations with a decade of financial industry experience. IICRC Certified Carpet Cleaning Technician specializing in customer service and project coordination. Completed advanced training in rug cleaning and water damage restoration.
Joshua
Cleaning Technician
IICRC Certified Technician with 10+ years in textile and upholstery cleaning. Handles residential and commercial projects with expertise in stain removal and fabric protection treatments.
Questions
Do you offer 24/7 emergency services?
Yes, we provide 24/7 water damage restoration services with immediate response for emergencies.
Are your technicians certified?
All technicians hold IICRC certifications in relevant specialties including water damage and textile cleaning.
How often should carpets be professionally cleaned?
Manufacturers recommend cleaning every 12-24 months, or more frequently in high-traffic areas.
Do you work with insurance companies?
Yes, we coordinate directly with insurance providers and provide detailed documentation for claims processing.
What areas do you service?
We serve Fort Wayne and surrounding communities including New Haven, Roanoke, and Columbia City.
Do you guarantee your work?
Our 30-day spot-free guarantee ensures we'll re-clean any returning stains at no additional cost.
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