Reliable Cleaning Services for a Healthy Home or Office
A Local Leader in Emergency Response and Cleaning Services
Nu-Gen Cleaning & Restoration has proudly served the Lake in the Hills community and surrounding Chicago suburbs since 2001. We are a family-owned and operated company dedicated to providing comprehensive cleaning and restoration services to residential and commercial properties. Our team of highly skilled and experienced professionals is committed to delivering exceptional customer service and achieving lasting results.
Water Damage Restoration
- Prompt response and rapid drying to minimize damage and prevent secondary losses.
- Comprehensive evaluation and restoration of water-damaged materials.
- Collaboration with insurance companies to ensure a smooth and efficient claims process.
Mold Remediation
- Comprehensive inspection and detection of mold growth.
- Targeted removal of affected materials and remediation of the underlying cause.
- Comprehensive procedures to prevent future mold growth.
Fire Damage Restoration
- Emergency response and containment to minimize smoke and soot damage.
- Thorough cleaning and remediation of fire and smoke-damaged materials.
- Assistance with insurance claims and restoration plans.
Sewage Cleanup
- Rapid response to minimize health risks and damage.
- Comprehensive sanitation and disinfection of affected areas.
- Professional odor removal services.
Additional Services
- Air Duct Cleaning
- Carpet Cleaning & Upholstery Cleaning
- Post-Construction Cleaning
- Tile & Grout Cleaning
- Strip & Waxing
Our Philosophy
At Nu-Gen, we understand the importance of providing personalized attention and swift response to our clients. We take pride in:
- Prompt Response: We are available 24/7 for emergencies and respond quickly to minimize damage and restore your property.
- Personalized Attention: We assign a dedicated team to each project, ensuring clear communication and customized solutions.
- Quality Workmanship: Our skilled professionals use only the highest quality cleaning products and equipment.
- Customer Focus: Your satisfaction is our priority. We are committed to open communication, transparent pricing, and exceeding expectations.
Customer Satisfaction
The majority of the reviews for Nu-Gen Cleaning & Restoration are extremely positive. Customers praise the company's prompt and professional service, with many reviewers raving about their technicians' expertise, friendliness, and willingness to go above and beyond to meet their needs.
Service Quality
The reviews highlight the company's quick response to emergency situations, with many customers noting that they were able to schedule appointments and have work completed the same day or within a short period. Technicians were described as knowledgeable, personable, and thorough in their work, with many reviewers noting that they were impressed by the company's attention to detail and commitment to quality.
Communication
Reviewers consistently praised the company's communication, noting that they were kept informed throughout the process and that the technicians were responsive to their questions and concerns. Many customers appreciated the company's willingness to explain the process and answer questions about their work, which helped to alleviate stress and anxiety.
Emergency Services
Several reviews highlighted the company's 24/7 emergency service, with customers noting that they were able to get help quickly and efficiently, even outside of regular business hours. Technicians were described as professional, compassionate, and understanding, and customers appreciated their ability to provide emotional support as well as practical assistance.
Negatives None
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