Cleaner Homes, Healthier Families, Greener Communities
At SteamMaster Carpet & Upholstery Cleaning, we are dedicated to providing top-notch cleaning services to residential and commercial clients in Virginia Beach and surrounding areas. Our mission is to deliver exceptional customer experiences, build long-lasting relationships, and provide a cleaner and healthier environment for our clients.
Our Story
Since 2003, we have been focusing on doing one thing exceptionally well - providing professional carpet and upholstery cleaning services to our valued clients. Our team of expert technicians uses the latest technologies, equipment, and eco-friendly cleaning solutions to restore your carpets, upholstery, tiles, and air ducts to their original condition. We take pride in our ability to provide customized cleaning solutions that cater to the unique needs of our clients.
Our Services
Our comprehensive range of services includes carpet cleaning, upholstery cleaning, tile and grout cleaning, air duct cleaning, dryer vent cleaning, and fabric protection. We use powerful truck-mounted cleaning equipment and hot water extraction methods to ensure deep-seated dirt and stains are removed, leaving your carpets and upholstery looking like new. Our team is available 24/7 to provide emergency water extraction services, ensuring your properties are protected from water damage.
Our Commitment
At SteamMaster Carpet & Upholstery Cleaning, we are committed to providing exceptional customer service, exceeding client expectations, and building long-term relationships. Our team is fully trained, courteous, and professional, ensuring that every client interaction is a positive and memorable experience. We strive to provide a cleaner, healthier, and more sustainable environment for our clients, their families, and the community at large.
Our Values
Our core values are centered around customer satisfaction, environmental responsibility, and continuous improvement. We believe in using eco-friendly cleaning solutions, reducing our carbon footprint, and promoting sustainable practices in our operations. Our mission is to be the go-to cleaning services provider in Virginia Beach and surrounding areas, trusted for our expertise, professionalism, and commitment to excellence.
Unsatisfying Experiences
Several reviewers reported having poor experiences with SteamMaster. Anthony Askew Jr. and Brian Z. both gave the company 1-star ratings, stating that the company did a terrible job, overcharged, and had poor communication. Ray Richter also gave a 1-star rating, citing poor work, communication, and lack of integrity. Jodie Brinn and Linda Niemela also reported having issues, including being quoted incorrect prices and being hung up on over the phone.
Positive Experiences
On the other hand, several reviewers had very positive experiences with SteamMaster. Amanda Goldsworthy, Victor Shemshur, Anthony Montagno, Natalia Krykanova, Kate Merrill, and Alexei Savostyanov all gave the company 5-star ratings, praising their excellent work, professionalism, and good communication.
Unprofessional Behavior
Several reviewers reported experiencing unprofessional behavior from the company, including being hung up on over the phone, having incorrect equipment, and being quoted incorrect prices. This suggests that the company may have poor customer service skills and a lack of integrity.
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