Work with us, rest with ease.
At Master Cleaning, we pride ourselves on providing the highest quality cleaning services in the Richmond, Hampton Roads, and Raleigh areas. With over 20 years of experience, we understand the importance of a clean and healthy living and working space. That's why we're dedicated to providing our customers with a hassle-free cleaning experience that's tailored to their unique needs.
Our Services
At Master Cleaning, we offer a wide range of cleaning services designed to meet the needs of our residential and commercial clients. Our services include:
- Carpet Cleaning: Our powerful truck-mounted steam cleaning system is the most effective way to deep clean your carpets and remove dirt, dust, and stains. We use only the best cleaning solutions and equipment to ensure a thorough and thorough cleaning.
- Upholstery Cleaning: Our comprehensive upholstery cleaning service includes the removal of dirt, dust, and stains from your furniture, as well as the application of a fabric protector to prevent future stains.
- Air Duct, Chimney & Dryer Vent Cleaning: Our professionals will clean your air ducts, chimney, and dryer vent to ensure that your home or office is free from dust, allergens, and debris.
- Disinfection Services: Our disinfection services are designed to provide a safe and healthy environment for your home or office. We use only the safest and most effective disinfectants to eliminate bacteria, viruses, and other microorganisms.
- Tile, Grout & Hardwood Floor Cleaning: Our powerful jet of water and specialized cleaning solutions will restore your tile, grout, and hardwood floors to their original condition.
- Power Washing: Our pressure washing services are designed to clean a variety of surfaces, including siding, decks, and patios.
Why Choose Us
At Master Cleaning, we're committed to providing our customers with the best cleaning services possible. That's why we:
- Use only the safest and most effective cleaning products, ensuring a safe and healthy environment for our customers.
- Provide professional, certified, and background-checked technicians to ensure that our customers receive the highest level of service.
- Offer flexible scheduling and same-day emergency service to accommodate our customers' busy schedules.
- Guarantee our work, ensuring that our customers are completely satisfied with our services.
Frequently Asked Questions
At Master Cleaning, we understand that our customers often have questions about our services. Below are answers to some of the most frequently asked questions.
- What method of carpet cleaning do you use? We use powerful truck-mounted steam cleaning that is the most effective method of carpet cleaning.
- Can I walk on the carpet after it has been cleaned? While it's recommended to avoid heavy traffic until the carpet is completely dry, it's acceptable to walk on the carpet with clean shoes.
What Our Customers Say
At Master Cleaning, we pride ourselves on providing our customers with outstanding service. Here's what some of our satisfied customers have to say:
- "I would absolutely recommend Master Cleaning to anyone!" - Amelia
- "The technician was very polite and efficient, and did a thorough job." - Stephanie
- "I was impressed with the professionalism and the quality of the work." - Matt
Get in Touch
At Master Cleaning, we're always here to help. Whether you have a question, need a quote, or want to schedule a cleaning service, we're just a phone call away. Contact us today to learn more about our services and how we can help you achieve a cleaner, healthier, and happier home or office.
Unsatisfactory Experience with Master Clean
The reviews highlight numerous instances of poor service, dishonesty, and unsatisfactory outcomes experienced by customers.
Technicians' Failures
Several customers had their expectations of top-notch carpet cleaning and removal of stains exceeded, only to be left with subpar results. The technicians' lack of proficiency and incompetence led to further disappointment and frustration.
Bait-and-Switch Tactics
There are multiple instances of companies using bait-and-switch tactics, where customers are quoted different prices than those advertised, leading to significant financial losses and emotional distress.
Lack of Communication
Lack of effective communication is a recurring theme, as some customers were not informed of changes to services or prices, leading to misunderstandings and disputes.
Managerial Issues
Some customers reported speaking with managers who were unapologetic, unresponsive, and unwilling to resolve issues, further exacerbating the negative experience.
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