Transform Your Space with JPR Cleaning
Kelly's Steam Carpet Care has been serving the Carson Valley and Tahoe area since 1975. Family-owned and operated, we take pride in offering professional, reliable carpet cleaning, restoration, and protection services to both residential and commercial clients.
Our Mission
Our mission is to provide you with professional and quality service at the best prices, backed by our guarantee of excellence. We aim to establish lasting relationships with our customers by offering personalized and attentive service.
Who We Are
Our team of experienced professionals is highly trained and certified in all aspects of carpet care, including stain removal, pet odor control, carpet stretching and repair, and upholstery cleaning. We prioritize open communication and clear explanations to ensure you understand the process and expectations every step of the way.
Carpet Cleaning
- Thorough cleaning of all types of carpets using truck-mounted equipment and high-quality cleaning solutions.
- Same-day drying for your convenience.
Pet-Friendly Services
- Specialized cleaning techniques to eliminate pet-related odors and stains, using safe and effective products.
- Pet-safe cleaning solutions that are gentle on your furry friends and your carpets.
Additional Services
- Carpet Repair & Stretching: Fix loose carpets, fix uneven transitions, and repair damage from pets or faulty installations.
- Upholstery Cleaning: Restore the beauty and functionality of your furniture with professional upholstery cleaning.
- Flood & Water Damage Restoration: Quick and efficient drying, restoration, and sanitation of water-damaged carpets and floors.
- Carpet Protection: Extend the lifespan of your carpets with protective treatments that repel stains and protect against wear and tear.
Why Choose Kelly's Steam Carpet Care?
- Experienced and certified technicians.
- Comprehensive service offerings.
- Quality cleaning solutions and equipment.
- Emphasis on customer satisfaction and open communication.
- Competitive pricing and customized offers.
Request a Free Estimate Today!
Contact Kelly's Steam Carpet Care today to schedule a free consultation and receive a customized quote for your cleaning needs.
Service Quality and Performance
The majority of customers were extremely satisfied with the service quality and performance of Kelly's Steam Carpet Care. They praised the company for their excellent communication, fair pricing, and ability to remove tough stains and odors from their carpets. Many reviewers mentioned that the company went above and beyond to ensure their satisfaction, including accommodating tight deadlines and providing additional services such as labor moving.
Customer Service
While some customers had positive experiences with the company's customer service, others had negative encounters. A few reviewers mentioned that the office staff was incompetent, unresponsive, and unhelpful, leading to missed appointments and frustrating interactions.
Areas for Improvement
Some customers pointed out areas where the company could improve, such as the need for better communication and coordination between the office staff and technicians. Additionally, a few reviewers mentioned that the company's performance was inconsistent, with some technicians doing a better job than others.
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