Passionate about quality and environmental consciousness, Heritage Cleaners has been serving the Hinsdale community for over 40 years. We take pride in delivering exceptional dry cleaning and laundry services with meticulous attention to detail and an unwavering commitment to sustainability.
Eco-Friendly Cleaning Practices
At Heritage Cleaners, we prioritize environmental responsibility by utilizing the most advanced and eco-friendly dry cleaning machines available. These machines utilize greener solvents that minimize our environmental impact while ensuring the highest quality cleaning for your garments. We believe in preserving both your clothes and our planet!
Exceptional Dry Cleaning Services
Our team of skilled professionals ensures the utmost care and attention to detail with every garment entrusted to us. We offer comprehensive dry cleaning services for:
- Suits & Dresses
- Lingerie & Delicate Fabrics
- Jackets & Coats
- Wedding Gowns & Accessories
Laundry & Shirt Service Excellence
Experience the meticulous care our laundry department provides for your everyday garments. We offer:
- Personalized attention to every garment
- Precise pressing and shaping
- Button replacement, seam mending, and other repairs
- Starch or soft finish options to suit your preferences
Alterations & Alterations & Repairs
From minor alterations to complete garment transformations, our alteration department can handle it all. Our skilled seamstresses offer:
- Precise alterations and tailoring
- Machine and handwork options available
- Expert advice on garment care and sizing
Preserving Your Treasures
We understand the emotional significance of cherished items like wedding gowns and heirlooms. Our restoration department offers:
- Specialized cleaning and preservation for delicate fabrics
- Guaranteed moisture control and air-tight storage
- Expert handling and restoration of your precious possessions
Overall Experience
The reviews of Heritage Cleaners are mixed, with some customers praising their excellent service, friendly staff, and high-quality cleaning, while others express frustration with rude employees, ruined clothing, and unprofessional behavior.
Positive Aspects
- Friendly and professional staff, including Sam, who was mentioned multiple times as being helpful and pleasant to deal with.
- Excellent customer service, with some customers praising the cleaners for going above and beyond to meet their needs.
- High-quality cleaning, with some customers reporting that their clothes were cleaned to perfection and looked like new.
- Quick and efficient service, with some customers mentioning that their clothes were ready on the same day or within a short timeframe.
Negative Aspects
- Rude and unprofessional behavior from some employees, including the owner, Mrs. Kim, and a heavy-set young man who works at the counter.
- Ruined clothing, with multiple customers reporting that their clothes were damaged or stained after being cleaned.
- Lack of accountability, with some employees refusing to accept responsibility for damaged clothing or apologizing for mistakes.
- Poor communication, with some customers reporting that they were not greeted or acknowledged when they entered the store, and that employees did not explain their processes or procedures.
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