Making a difference, one garment at a time.
At Universal Cleaners, we are a family-owned dry cleaning company that has been serving the Carmel, Zionsville, and Indianapolis areas for over two decades. Our commitment to quality, customer service, and community involvement sets us apart from the rest.
With over 20 years of experience in the industry, our team of experts has honed their skills in the art of dry cleaning, alterations, and more. Our state-of-the-art facilities and advanced technology ensure that your garments are cleaned and restored to their original condition.
At Universal Cleaners, we take pride in our eco-friendly approach to cleaning. We use non-toxic, biodegradable, and plant-based cleaners to ensure that your clothes are clean and safe for the environment.
Our Services
At Universal Cleaners, we offer a wide range of services to cater to your needs. Whether you're looking for:
- Alterations: Our experienced team can alter any garment to fit you perfectly. From replacing buttons to adjusting hems, we'll make sure your clothes fit you like a glove.
- Commercial Dry Cleaning: We specialize in cleaning large quantities of items, including uniforms, linens, and other textiles.
- Equestrian Gear: Our specialized cleaning process ensures that your equestrian gear is cleaned and restored to its original condition.
- Free Pick-Up & Delivery: Busy schedule? Let us take care of the hassle of collecting and delivering your clean clothes.
- Households: Our experienced team can take care of all your household laundry needs, from wash and fold to specialty cleaning.
- Stain Removal: Don't let stubborn stains ruin your favorite clothes. Our expert team can remove even the toughest stains.
- Wash & Fold: Let our team do the laundry for you. Our wash and fold service ensures that your clothes are cleaned and folded to perfection.
What Our Clients Say
Don't just take our word for it. Our satisfied clients rave about our exceptional service and attention to detail.
"Great service and very friendly. I love getting an email when my clothes are ready to be picked up. Highly recommend." - Cheryl L.
"Fast and efficient! I thought all the employees were very nice as well I was on a time crunch and they totally delivered!" - Ayla L.
"After one of our fashion shows, I needed to get the new collection dry cleaned. Several of the pieces are entirely made of different weaves of silk, and needed special care. I have been sending all of my local clients to them for years, and it was an easy choice to make to take my own collection to them. I appreciate the conversation as much as the quality work. Thank you! You know I'll be back." - Leila B.
At Universal Cleaners, we're committed to providing exceptional service, using eco-friendly methods, and building strong relationships with our clients. We're proud to be a part of the Carmel, Zionsville, and Indianapolis communities.
Poor Customer Service
Many customers have expressed frustration with the poor customer service at Weston Cleaners. They have reported incidents of unreturned clothes, unmet deadlines, and unresponsive staff. Some customers have even had to deal with rude staff members who refused to accommodate their needs.
Lack of Transparency and Communication
There have been instances where customers were not informed about their orders being delayed or changed. One customer was told that their rug was being cleaned, only to be informed later that they no longer clean rugs. Another customer was not informed about the early closure of the store, causing them to miss out on a critical pickup.
Some Positive Experiences
On the other hand, some customers have had positive experiences with Weston Cleaners. They have praised the efficient service, friendly staff, and professional packing of their clothes. One customer stated that they had never been impressed by a dry cleaner as much as they were by Weston Cleaners.
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