Transforming Your Space, One Clean at a Time.
Welcome to ZIPS Cleaners, where we revolutionize the dry cleaning experience by providing high-quality services at one low price for any garment. Our story began in 2002 when eight separate dry cleaners in the Baltimore-Washington, D.C. area united with a common goal: to transform the industry and offer an unmatched customer experience. Today, we have grown to over 65 locations across the country, cleaning over 20 million garments for more than 500,000 customers every year. As we continue to expand, ZIPS Cleaners looks forward to serving even more communities each day.
The ZIPS Difference
At ZIPS Cleaners, we take pride in our unwavering commitment to offering exceptional dry cleaning services at unbelievably low prices. We've streamlined every aspect of the process, cutting costs and cleaning times without compromising on quality. This dedication to excellence and efficiency has allowed us to become the go-to destination for all your dry cleaning needs.
Get Any Garment Dry Cleaned
At ZIPS, we believe in providing unrivaled convenience to our customers. That's why our slogan is, "We'll say it louder for the people in the back: ANY GARMENT." From your favorite business suit to that delicate silk blouse, our experienced professionals can handle it all. With our commitment to cleaning excellence, you can trust that your garments will be returned in pristine condition at our everyday low prices.
In by 9, Out by 5
We understand that your time is valuable. That's why ZIPS Cleaners offers a swift turnaround on all dry cleaning orders. Simply drop off your garments by 9 am, and we'll have them ready for you by 5 pm the same day. For items dropped off after 9 am, they'll be ready for pick up the next day by 5 pm at the latest. And as an added convenience, we'll email you as soon as your order is complete - because saving you time and money is what we do best.
Doing Our Part for the Environment
ZIPS Cleaners is a proud industry leader in environmental sustainability. Since long before it was cool, we've been committed to reducing our environmental impact. We operate a hanger recycling program at every location, keeping hundreds of thousands of hangers out of landfills each year. Our plastic bags are 100% recyclable, and we strive to minimize waste by avoiding unnecessary packaging, such as individual wrapping or tissue paper in the sleeves. At ZIPS, we understand that outstanding dry cleaning and environmental responsibility go hand in hand.
Services Offered by ZIPS Cleaners
At ZIPS Cleaners, we offer an extensive range of services designed to meet all your garment care needs, including:
- Dry Cleaning
- Laundered & Pressed
- Wash N Fold
- Alterations
- Household Items
- EZ Drop Lockers
- Commercial Dry Cleaning
- UGG Cleaning
- Military Uniform Cleaning
- Leather and Suede
- Laundry Services for Airbnb and VRBO
- Gift Cards
At ZIPS Cleaners, our mission is to provide unparalleled convenience, unbeatable prices, and exceptional garment care. With over 65 locations and counting, we've made it our goal to serve more customers every day. Visit www.zipscleaners.com to find a location near you and experience the ZIPS Cleaners difference.
Poor Customer Service and Damage to Clothing
Several reviewers experienced poor customer service, including unprofessional staff, lack of care for their items, and difficulty in getting in touch with the company to resolve issues. Many customers reported damage to their clothing, including ripped linings, torn seams, and unsatisfactory cleaning results.
Apologetic Manager and Redoing Services
One reviewer mentioned that the manager was apologetic and offered to redo the cleaning service after an initial mistake. However, this positive experience was an exception among the numerous negative reviews.
Lost or Misplaced Items
Several reviewers reported that their items were lost or misplaced, and the company's response was inadequate, offering minimal compensation. One reviewer mentioned that the company only pays $89 for lost items, regardless of the item's value.
Positive Experiences
On the other hand, some reviewers had positive experiences with Zips, praising their friendly and professional staff, quick turnaround, and reasonable prices.
Management and Employee Issues
One reviewer, a former employee, reported poor working conditions, including lack of air conditioning, and accused the manager of lying to customers and employees.
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