Our Values and Commitment
At Ciocca Cleaning & Restoration, we take immense pride in upholding the highest standards of professionalism, responsiveness, and personalized customer care. We treat each client's home or business as our own, ensuring meticulous attention to detail and a tailored approach to every project. Our mission is to exceed expectations and provide innovative solutions that leave clients satisfied and confident.
Our Services
We offer a comprehensive range of services addressing all your cleaning and restoration needs. These include:
- Commercial Janitorial Service: Comprehensive cleaning solutions for office buildings, ensuring a healthy and productive work environment.
- Vinyl Tile, Ceramic & Marble Floor Cleaning: Expert cleaning and restoration for all types of flooring.
- Window Cleaning: Crystal-clear window cleaning, enhancing the aesthetic appeal of your property.
- Carpet & Upholstery Cleaning: Thorough cleaning to restore the beauty and functionality of your carpets and upholstery.
- Disaster Restoration: Efficient handling of water and fire damage, mitigating losses and restoring your property to its pre-incident state.
- Mold Remediation: Professional removal and remediation of mold, ensuring a safe and healthy environment.
A Legacy of Excellence
Founded in 1997, Ciocca Cleaning & Restoration has become a trusted leader in the Fort Wayne and Northeast Indiana area. Through strategic acquisitions and organic growth, we have expanded our services and reach, while maintaining our focus on personalized client care and industry-leading expertise.
Client-Focused Innovation
We prioritize open communication and transparency. Our state-of-the-art online ticketing system, Easy Clean Management, allows clients to request services, track their progress, and communicate directly with our team 24/7. We believe in building strong relationships with our clients and exceeding their expectations.
Industry Recognition and Commitment
Ciocca Cleaning & Restoration is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and is an active member of the Association of Specialists in Cleaning & Restoration (ASCR). We are committed to maintaining the highest industry standards and delivering exceptional customer service.
Positive Reviews
Many reviewers have had positive experiences with Ciocca, praising their professionalism, responsiveness, and attention to detail. For example, Steve Shaffer mentioned that Ciocca's team does a good job keeping their new office clean and ready for employees and clients. Jarrod Wilson appreciated the positive attitude of Yvette Jenkins and her team, who do an amazing job at their facility. Jere Johnson was grateful for the prompt response and professional service Ciocca provided after a basement flood. Nancy Huston praised the thorough and detailed work of the staff member assigned to clean her facility, as well as the engagement of the company owner.
Negative Reviews
On the other hand, there are some negative reviews worth mentioning. Carol Reynolds, a former employee, accused Ciocca of being an unethical business that prioritized office staff over field cleaning employees during the COVID-19 pandemic. She claimed that she was fired after complaining about unsafe working conditions and was left without unemployment benefits. Megan Daniels, another reviewer, had a negative experience with the company's communication and hiring practices, feeling that she was misled and confused by the lack of details provided about a job.
CONCLUSION
Ciocca seems to have a mixed reputation, with both positive and negative reviews. While some reviewers have praised their professionalism and attention to detail, others have criticized their communication and treatment of employees. It is essential to weigh these conflicting opinions when considering doing business with Ciocca or working for the company.
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