Our Commitment to Quality & Customer Satisfaction
Swept Away is a locally owned and operated cleaning service dedicated to providing exceptional residential cleaning services to the Greater Cincinnati/Northern Kentucky area. Since our inception, we've built a reputation for meticulous cleaning, personalized attention, and exceptional customer service.
What Makes Us Different?
Our dedicated team of professionals understands that every home and every client is unique. We take the time to understand your specific needs and cleaning preferences to tailor our services to your unique requirements. We offer:
- Personalized cleaning plans: We meticulously customize our services to address your specific cleaning challenges and preferences.
- Attention to detail: We go above and beyond to ensure every nook and cranny is sparkling clean.
- Quality assurance: We conduct regular staff training and utilize only the highest-quality cleaning products and equipment to deliver exceptional results.
- Customer-centric approach: We prioritize clear and consistent communication, ensuring your complete satisfaction with our services.
Our Services
Swept Away offers a comprehensive range of residential cleaning services, including:
- Weekly, bi-weekly, and monthly cleaning plans
- One-time deep cleaning
- Occasional cleaning services
- Specialized services: grout cleaning, window cleaning, outdoor furniture cleaning, laundry services, sanitizing, move-in/out cleaning, and organizing/straightening.
Why Choose Swept Away?
- Owner-operated and personalized: We take pride in providing a more personalized and responsive cleaning experience.
- Fully insured and reliable: You can rest assured your home is in safe and capable hands.
- Flexible service options: We accommodate your busy schedule and budget by customizing a cleaning plan that works for you.
- Guaranteed satisfaction: We are confident in our services and offer a 24-hour customer satisfaction guarantee.
Organization and Communication
Swept Away's organization and communication skills have received mixed reviews. Some customers have praised the company's prompt response to their requests, while others have had issues with scheduling and cancelations. One customer was even charged extra for a rescheduled cleaning without being informed of the new policy.
Cleaning Quality
The cleaning quality has also received varying reviews. Some customers have been thrilled with the service, reporting that their homes had never been cleaner. One customer was so impressed that she requested the same team for future cleanings. However, others have been left disappointed, reporting that some areas were missed or not properly cleaned.
Customer Service
Swept Away's customer service has also been a topic of discussion. Some customers have praised the friendly and professional staff, while others have had issues with scheduling and communication. One customer was even left feeling frustrated after being forced to pay extra for a rescheduled cleaning without being informed of the new policy.
Price and Value
The price and value of Swept Away's services have also been a point of contention. Some customers have found the service to be worth the cost, while others have felt that they overpaid for the work done.
Overall
Overall, Swept Away's services have received mixed reviews. While some customers have been thrilled with the service, others have been left disappointed. The company's organization and communication skills, cleaning quality, customer service, and price and value have all been called into question.
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