At Ace Rug Cleaning Company, we take pride in being one of the oldest and most experienced carpet and rug cleaning companies in Raleigh, North Carolina. With over 60 years of experience, we have seen it all - from tough carpet stains to delicate rug fibers. Our story began in 1959 when our founder, a professional cleaner with a passion for making dirty surfaces sparkle, opened the door to our first office. Sixty years later, we remain family-owned and operated, committed to providing exceptional service and unmatched results.
Our History
Our journey began with a humble beginning - a small cleaning company operated by one man with a vision to clean the most stubborn stains and restore the beauty of carpets and rugs. Over the years, we have grown and expanded our services to cater to the changing needs of our customers. We have always believed that every carpet and rug deserves the same attention to detail and care that goes into restoring them to their original glory. We have invested in the latest technology and training to ensure that our team of professionals can deliver unparalleled results.
Our Services
At Ace Rug Cleaning Company, we specialize in a wide range of services that cater to the diverse needs of our clients. From carpet cleaning to rug cleaning, upholstery cleaning, and carpet repair, we offer a comprehensive range of services to keep your home or business looking its best. Our expert team of professionals uses state-of-the-art equipment and eco-friendly cleaning products to ensure that your carpets and rugs are cleaned with precision and care.
Why Choose Us?
At Ace Rug Cleaning Company, we understand that every carpet and rug is unique, and requires a personalized approach to cleaning. Our team of experts uses a thorough inspection process to identify the type of fiber, spot, or stain, and chooses the most appropriate cleaning solution and treatment to ensure the best possible results. Our commitment to quality, customer satisfaction, and environment-friendly practices sets us apart from the competition.
Our Cleaning Process
Our cleaning process involves a thorough inspection of your carpets and rugs to identify any areas of concern. We then use a combination of pre-treatment agents, neutralizing agents, and hot water extraction to remove dirt, stains, and odors. Our equipment is designed to remove the most stubborn stains and leave your carpets and rugs looking like new.
Benefits of Professional Carpet Cleaning
Our professional carpet cleaning services offer numerous benefits, including:
- Stain removal and spot removal
- Deodorizing to eliminate unpleasant odors
- Killing germs and allergens to create a healthier environment
- pH balancing to maintain the natural oils in your carpet fibers
- Removing pet odors and pet urine stains
- Emergency water removal to prevent further damage
- Stain removal for a wide range of substances, from ink to grease
Rug Cleaning in Raleigh
At Ace Rug Cleaning Company, we understand the value of your rugs and the importance of preserving their beauty and longevity. Our in-plant cleaning process ensures that your rugs receive the individual attention they deserve, whether they are expensive orientals or simple, contemporary area rugs. We pick up and deliver for your convenience, making it easy to get your rugs professionally cleaned.
Contact Us
We would love to hear from you and discuss how we can help you maintain your carpets and rugs. With over 60 years of experience, we have the expertise and know-how to provide exceptional service and results. Let us help you keep your home or business looking its best.
Unreliable and Unprofessional Service
Several reviewers have had terrible experiences with Ace Rug Cleaning, citing lengthy turnaround times, damaged items, and rude staff. Scott Riggs saw his antique rug damaged and was told by the staff to "color it in with markers" to fix the issue, despite the staff denying liability. Heather Russell's area rug was returned after 5 weeks of waiting, only to find it didn't look much cleaner than when she dropped it off. Author Colby Fitschen had to call the police due to the staff's threatening and unstable behavior.
Positive Experiences
On the other hand, many reviewers have had excellent experiences with Ace Rug Cleaning, praising their professional and efficient services. Tim Hiteshew and Gregg Roeten have both used the company multiple times, commending their attention to detail and commitment to quality. Sharon Hecker and Cheryl Waechter sing the company's praises, mentioning their exceptional customer service and beautiful results.
Consistency Issues
While some reviewers had great experiences, it seems that the company's quality of service is inconsistent. Some reviewers mention that the company was unresponsive or took a long time to respond to their inquiries, while others have had no issues with communication.
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