At Mullins Complete Carpet Care and Restoration, we are dedicated to providing top-notch carpet cleaning services, laminate solutions, carpet installation, and restoration to homeowners and businesses in the Loveland, OH area. With over 26 years of experience, our family-owned and operated business has built a reputation for exceptional quality, unparalleled craftsmanship, and unbeatable prices.
Our Story
Our journey began with a passion for delivering exceptional customer service and a commitment to excellence in workmanship. As a licensed and insured company, we take pride in our ability to provide premier results, incorporating new and updated equipment to ensure the highest standards of quality. Our goal is 100% customer satisfaction, and we strive to exceed expectations in every aspect of our business.
What We Offer
Our comprehensive services include professional carpet cleaning, laminate solutions, carpet installation, and restoration. Whether you require commercial or residential carpet cleaning, water restoration, or maintenance and repairs, we are here to provide you with the most dependable service available. We work closely with insurance companies and offer competitive pricing on all of our services and products.
Why Choose Us
At Mullins Complete Carpet Care and Restoration, we understand the importance of customer satisfaction and strive to bring you the best in quality service. If something isn't right, please let us know, and we will make it right. Our experienced professionals are dedicated to serving your needs, and we stand behind our 100% guarantee on all our work.
Our Expertise
With over 26 years of experience, our technicians are knowledgeable and skilled in carpet care, and our owner, Randy Mullins, personally handles all carpet cleaning and installation needs. We use the latest equipment, including truck-mounted hot water extraction methods, and provide upfront pricing with no hidden charges.
Overall Experience
Reviews of Mullins Carpet Care are mixed, with some customers expressing very positive experiences, while others had negative interactions.
Five-Star Reviews
Several reviews praise the company's excellent service, professionalism, and attention to detail. Customers appreciate that the owner, Randy, is responsive to feedback and willing to go above and beyond to ensure customer satisfaction. One customer reports that he even came back out to re-clean a carpet after using too much over-the-counter cleaning product, resulting in a "amazing" outcome. Other customers rave about the company's ability to complete jobs quickly and efficiently, leaving their carpets looking "amazing" and smelling "way better."
One-Star Review
On the other hand, one customer had a very negative experience with the company. They express concern about the owner's (Randy's) professionalism and claim that he takes shortcuts and is aggressive. This customer is unsure if Randy is truly the owner and advises others to be cautious when using the service.
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