Extending the Life of Your Rug, One Clean at a Time.
Your Trusted Partner in Rug Care and Restoration
Capital Rug Cleaning stands as a leading provider of professional rug cleaning and restoration services in Maryland, the District of Columbia (DC), and Northern Virginia. Founded with a passion for preserving and enhancing beautiful rugs, we've proudly served residential and commercial clients for over years.
Our Expertise
Our team of experienced rug technicians undergo rigorous training and are certified in all aspects of rug care. We specialize in:
- Rug cleaning: Thorough deep cleaning for all rug types, including wool, silk, cotton, synthetic, and more.
- Odor removal: Effective elimination of unpleasant odors caused by pets, food, or other sources.
- Stain removal: Expertise in removing stains of all kinds, including coffee, wine, blood, and pet urine.
- Repair & restoration: Expert restoration of damaged rugs, including tears, rips, and fading.
- Moth & insect protection: Protecting your rugs from damaging insects and moths.
Our Commitment
At Capital Rug Cleaning, we are committed to:
- Personalized care: We treat every rug as if it were our own, using gentle, effective cleaning methods tailored to its unique needs.
- Quality control: Every rug undergoes rigorous inspection before and after cleaning.
- Communication: We provide clear and consistent updates throughout the cleaning process.
- Customer satisfaction: Your satisfaction is our top priority.
Our Services
Beyond just cleaning, we offer a comprehensive range of services to keep your rugs looking their best:
- Rug appraisals: Expert valuation for insurance purposes or buying/selling.
- Rug protection products: Quality rug pads, protectors, and stain removers.
- Secure storage: Climate-controlled storage for your valuable rugs.
Join our satisfied clients!
Contact us today for a free quote and let Capital Rug Cleaning restore and revitalize your rugs.
Quality of Cleaning
Capital Rug Cleaning has received overwhelmingly positive reviews for their exceptional cleaning services. Reviewers have praised the company for their meticulous and detailed approach to cleaning, saying that their antique carpets now look like new. Customers have also been impressed with the quality of the repairs made to their rugs, noting that they are meticulous and perfect. All five reviewers who gave a 5-star rating praised the company's attention to detail and commitment to quality.
Customer Service
Reviewers have also been impressed with the customer service provided by Capital Rug Cleaning. Customers have praised the staff for being knowledgeable, friendly, and attentive to their needs. Reviewers have noted that the owners of the company are kind and genuinely interested in making sure their customers are satisfied with the service they receive.
Communication Breakdown
However, some reviewers have expressed frustration with the company's communication practices. Several reviewers have reported difficulty getting in touch with the company, citing long wait times, unreturned calls, and unresponsive emails. One reviewer even reported visiting the store during business hours only to find it dark and locked.
Delivery Issues
Several reviewers have also reported issues with the delivery of their cleaned rugs. Some reviewers have reported waiting for extended periods of time for their rugs to be delivered, only to have them arrive late or in poor condition. One reviewer even reported receiving a rug that had been damaged during the cleaning process.
