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Who We Are
At The Cleaning Authority, we believe that life is too short to spend your precious time cleaning. That's why we're dedicated to providing elite cleaning services that cater to your unique needs and preferences. Our team is committed to delivering exceptional results, ensuring that your home is always sparkling clean and fresh.
Our Mission
Our mission is to make our customers' lives better by providing personalized cleaning services that cater to their unique needs. We strive to build relationships based on trust, loyalty, and excellence. We are committed to providing exceptional service, using only environmentally responsible and sustainable cleaning products, and treating each home like our own.
Our Values
At The Cleaning Authority, we value transparency, honesty, and integrity. We believe in relationships built on trust, loyalty, and mutual respect. We are dedicated to providing exceptional service, going above and beyond to meet our customers' expectations. We prioritize the environment, using only eco-friendly cleaning products that are safe for the Earth. We take pride in our professionally trained employees, who are bonded and insured for your peace of mind.
Our Services
We offer a wide range of cleaning services designed to cater to your unique needs. From house cleaning and sanitizing to apartment cleaning and sanitizing, move-in/move-out cleaning, and one-time cleaning services, we have got you covered. Our detail-oriented approach ensures that every inch of your home is thoroughly cleaned and sanitized.
Our Approach
Our cleaning crews are professionally trained to use our proprietary Detail-Clean Rotation System. This system ensures that every area of your home is thoroughly cleaned and sanitized, from high-traffic areas to hard-to-clean grout. Our satisfaction guarantee ensures that if you're ever unhappy with any area we've cleaned, we'll return the next day and reclean it.
Our Promise
At The Cleaning Authority, we promise to treat your home like our own. We're dedicated to providing exceptional service, using only the most effective and eco-friendly cleaning products. We're committed to building long-term relationships with our clients, based on trust, loyalty, and mutual respect. Contact us today to schedule your free personalized estimate!
Overall Experience
The Cleaning Authority (TCA) has received mostly positive reviews from its clients. The major highlights of the reviews are the professional and courteous behavior of the cleaning team, the thoroughness of their work, and the use of technology, such as an app, to keep clients informed of their scheduled arrival times.
Positive Reviews
Many clients have praised the company's staff for their professionalism, courtesy, and attention to detail. Several reviewers have mentioned that the cleaners are thorough in their work, leaving homes sparkling clean. The use of technology, such as an app, has also been commended, as it helps clients keep track of the cleaning schedule and approximate arrival times.
Negative Reviews
However, there have been some negative reviews, primarily focusing on issues with trust and professionalism. Two clients have reported having items missing after the cleaners left their homes, which led to a loss of trust in the company. Additionally, one client felt that the company's customer service was unprofessional when dealing with their concerns.
Key Issues
The key issues that have been mentioned in the negative reviews are the missing items and the perceived lack of professionalism in the company's customer service. These issues have led to a loss of trust in the company and a decision to cancel the service.
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