The SAFE and DRY way to clean carpets, rugs, and upholstery!
At Safe-Dry Carpet Cleaning, we are a local, family-owned company that has been serving the Knoxville, Tennessee area for over 30 years. Our mission is to provide exceptional carpet cleaning services that exceed our customers' expectations. We believe in treating our customers and employees like family, and we strive to be professional, personable, and caring in all of our interactions.
Our Story
We were founded on the principles of providing excellent customer service, on-demand service, and outstanding carpet cleaning results. Our team has been with us for years, ensuring that every job is completed with the knowledge and capabilities our customers expect. We understand that your time is valuable, which is why we schedule exact appointment times that work with your schedule needs.
Our Services
We specialize in the cleaning of carpets, rugs, and upholstery in the Knoxville area. Our professional carpet cleaning technicians use state-of-the-art equipment and eco-friendly cleaning solutions to provide a deep and refreshing clean. Our services include:
- Carpet Cleaning: Our expert technicians use a carbonated, low-moisture cleaning solution that dries as we clean, reducing drying times and eliminating the risk of mold and mildew.
- Rug Cleaning: We clean a variety of rug types, including Persian, Oriental, and Shag. Our gentle cleaning solutions and specialized equipment ensure that your rug is cleaned safely and effectively.
- Upholstery Cleaning: Our upholstery cleaning service uses a gentle cleaning solution and specialized equipment to remove dirt and stains from your furniture.
Our Guarantee
At Safe-Dry Carpet Cleaning, we stand behind our work. We guarantee that you will be satisfied with our service, and we will come back to your home to make it right if you're not. We also guarantee that our cleaning solutions are safe for your pets and the environment.
Contact Us
We invite you to contact us to learn more about our services and how we can help you achieve a cleaner, healthier home. Our knowledgeable staff is always happy to answer your questions and provide a quote for your cleaning needs.
Customer Experience
Many reviewers had a positive experience with Safe-Dry, citing their technicians as being polite, professional, and friendly. Some reviewers appreciated the attention to detail and care taken by the technicians to ensure the quality of their work. The customer service received praise, with some reviewers even mentioning that the company went above and beyond to correct mistakes or address concerns.
Pricing Concerns
However, several reviewers expressed concerns about the pricing discrepancy between online quotes and the actual cost of the service. Some reviewers felt that the company did not honor their online quotes, resulting in significant sticker shock. One reviewer even mentioned that they had to negotiate with the company to correct a pricing error.
Technician Quality
Most reviewers praised the quality of work done by the technicians, citing their efficiency, attention to detail, and professionalism. Some reviewers specifically mentioned their technicians' ability to handle difficult staining or odors, and their willingness to re-come and re-do the job to ensure satisfactory results.
Disappointments
A few reviewers expressed disappointment with the overall experience, citing issues with punctuality, communication, or the final product. One reviewer mentioned that their technician did not arrive on time, while another reviewer felt that the technician did not provide adequate explanations about the services performed.
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