It's not clean until it's ThoroClean!
At ThoroClean, we understand the importance of providing exceptional cleaning services to our customers. For over 25 years, we have been dedicated to delivering unmatched cleaning solutions to the community. Founded in 1996, our family-owned and operated business has established itself as the go-to carpet cleaning experts in Albuquerque, Rio Rancho, Placitas, Corrales, and surrounding areas.
Our Services
At ThoroClean, we believe in providing a wide range of services to cater to our customers' diverse needs. Our team of certified technicians is equipped to handle various cleaning tasks, including:
Carpet Cleaning: We use the powerful truck-mounted steam cleaning method recommended by carpet manufacturers. Our skilled technicians clean deep down to the base of the fibers to remove even the heaviest soil, leaving your carpets looking brand new.
Area Rugs: Our experienced team specializes in cleaning and maintaining area rugs. Whether your rugs are exposed to heavy foot traffic or have pesky stains, we are equipped to handle any cleaning challenge.
Pet Stains: Don't let pet accidents ruin your furniture or carpets. Our professional team provides effective pet stain removal and odor control services.
Tile & Grout: Over time, dirt, grime, and bacteria can build up in tile and grout channels, leaving them looking old and dingy. Our experienced technicians use state-of-the-art equipment to thoroughly clean and restore your tile and grout.
Upholstery: Whether you need to clean a single chair or an entire room, our upholstery cleaning services will leave your furniture looking like new.
Water Extraction: In the event of water damage, our immediate response teams are comprised of experienced technicians who use the most state-of-the-art equipment and techniques to extract water and restore your property.
Air Duct: At ThoroClean, we recognize the importance of maintaining clean air ducts. Our certified technicians use specialized equipment to clean and sanitize air ducts, ensuring a healthier and more efficient HVAC system.
Wood Floor: Over time, heavy traffic can dull and scratch hardwood floors. Our experienced team is equipped to clean and restore your wood floors to their original glory.
Why Choose ThoroClean?
Our commitment to excellence is driven by our customer-centric approach and our expert team of certified technicians. With over 25 years of experience in the industry, we understand the importance of providing reliable, efficient, and eco-friendly cleaning solutions. By choosing ThoroClean, you can trust that your cleaning needs are in good hands.
Overall Experience
The reviews suggest that Thoroclean has a team of professional and courteous technicians who do a great job in cleaning carpets and upholstery. However, there are some issues with scheduling appointments, rude customer service, and a lack of follow-up on concerns.
Positive Aspects
The technicians at Thoroclean are polite, timely, and do a great job in cleaning carpets and upholstery. They are accommodating and can schedule appointments on short notice. The company also responds quickly to online inquiries and has a professional approach to customer service.
Negative Aspects
Some customers have experienced difficulties in scheduling appointments, with long wait times and rude customer service. There have been instances where the cleaning team has not shown up on schedule, leaving customers feeling frustrated and wasting their time. In some cases, the cleaning job has been subpar, with carpets left wet and dirty. There have also been issues with upselling and a lack of transparency in the pricing.
Common Issues
- Difficulty in scheduling appointments
- Rude customer service
- Lack of follow-up on concerns
- Subpar cleaning job
- Upselling and lack of transparency in pricing
