Business Details
42 Years
experience
Professional Rug & Floor Cleaning Services in Knoxville
Since 1984, Carr's Rug Cleaning has been the leading provider of professional textile and floor cleaning solutions in Knoxville, TN. Founded by Bob Carr, we pioneered certified rug and carpet cleaning techniques in Tennessee, establishing industry benchmarks through rigorous training and education. Our team of certified technicians employs a meticulous, multi-step process tailored to each material's unique needs, from Oriental rugs to natural stone floors. With over 35 years of experience, we combine advanced cleaning technology with personalized service, ensuring every client receives customized solutions that extend the life of their investments.Our commitment to excellence is reflected in our state-of-the-art facility, comprehensive insurance coverage, and a proven track record of resolving complex cleaning challenges. We maintain transparency through detailed inspections, digital documentation, and open communication, fostering trust with residential and commercial clients across East Tennessee. Our dedication to continuous improvement ensures we remain at the forefront of industry innovations while upholding the highest standards of professionalism and customer care.
Services
Oriental Rug Cleaning
Carpet Cleaning
Upholstery Cleaning
Tile & Grout Cleaning
Natural Stone Care
Wood Floor Cleaning
Fiber Protector
Rug Pads
Sanitizing Allergens
Odor Control
Details
- Year established: 1984
Highlights and features
- Pioneered certified rug cleaning in Tennessee since 1984
- Multi-step cleaning process ensures complete soil removal
- Certified technicians with specialized textile expertise
- Comprehensive insurance coverage for all services
- State-of-the-art facility with dust-free drying systems
Associations and certifications
- International Institute of Rug Cleaning (IIRC)
- Association of Rug Care Specialists (ARCS)
- IICRC Certified
What people say
Thorough cleaning
Professional technicians
Effective odor removal
Satisfaction guarantees
Expert repairs
Services
Oriental Rug Cleaning
Our 46-point inspection identifies rug construction and pre-existing conditions before dual-step dust removal. Using European-designed wash systems with botanical detergents, we safely clean wool, silk, and specialty rugs. Industrial centrifuges extract moisture while controlled drying prevents foundation damage. Post-cleaning treatments include fringe restoration and protective coatings.
Carpet Cleaning
Truck-mounted systems deliver hot water extraction after fiber-specific preconditioning. Three service tiers include furniture moving, spot warranties, and soil protection. Our IICRC-certified technicians treat pet stains with enzymatic cleaners and customize solutions for high-traffic areas in residential and commercial settings.
Natural Stone Care
Dust-free diamond abrasives resurface marble, travertine, and granite floors. Our process includes protective sealing after mechanical honing and polishing. We address etching, scratches, and atmospheric soil buildup while maintaining the stone's natural characteristics through pH-neutral cleaning agents.
Tile & Grout Cleaning
High-pressure systems remove embedded soils from ceramic, porcelain, and natural stone tiles. We apply penetrating sealers after mechanical scrubbing and complete grout line restoration. Our process eliminates soap scum buildup and restores original tile appearance without damaging surrounding surfaces.
Upholstery Cleaning
Color-fastness testing precedes gentle extraction of pet hair and particulate matter. We use air movers for rapid drying after applying fabric-specific protectants. Outdoor cushion cleaning includes mold remediation and winter storage options to maintain fabric integrity year-round.
People
Bob Carr
Owner
Founder and Certified Rug Specialist with 40+ years in textile care. Former speech pathologist who revolutionized Tennessee's rug cleaning standards. Holds leadership roles in national cleaning institutes and continues hands-on service.
Ben Knause
Operations Manager
Certified Rug Specialist since 2001 with expertise in color restoration. Former ARCS education committee member. Combines technical knowledge with mechanical skills to maintain equipment and train technicians in advanced cleaning methodologies.
Jay Carr
Senior Technician
19-year veteran known for precision in rug restoration. Specializes in identifying construction methods and implementing appropriate cleaning solutions. Balances technical expertise with customer service excellence during on-site consultations.
Dwayne Lamb
Senior Technician
Technical expert in stone and wood floor restoration since 2004. Leads allergen removal services using specialized equipment. Combines mechanical aptitude with customer education to explain complex cleaning processes in accessible terms.
Marsha Browning
Office Manager
Customer service leader since 2004 with exceptional organizational skills. Manages scheduling and client communications while maintaining calm efficiency during high-volume periods. Builds lasting relationships through attentive problem resolution.
Questions
Do you offer pickup and delivery for rug cleaning?
Yes, with small round-trip charges based on zip code. Extra fees apply for heavy furniture access.
How long does carpet drying take after cleaning?
6-24 hours depending on construction, soiling level, and airflow. Berber carpets take longer to dry.
Can you repair damaged rugs?
Yes, we offer full-service repairs including fringe restoration, edge binding, and reweaving of worn areas.
Are rugs insured during cleaning?
Yes, all rugs are insured while in our custody with comprehensive coverage for damage or loss.
How often should rugs be professionally cleaned?
Every 2-4 years, or more frequently for high-traffic areas or pet-owning households.
Do you clean specialty rugs like silk or Moroccan styles?
Yes, our technicians handle silk, sisal, needlepoint, hooked, braided, and Moroccan rugs with specialized care.
