We provide the exceptional service we'd want to experience ourselves!
Wow Cleaning Services is a locally owned and operated cleaning company proudly serving the greater Reno and Sparks area since 2007. With a dedicated team of over 30 employees, we focus on delivering exceptional cleaning services that exceed your expectations.
Our Mission
Our mission is to provide quality, reliable cleaning services that effectively ease the growing responsibilities of busy workplaces and homes. We achieve this through:
- Hiring and retaining highly qualified and dedicated staff
- Ongoing employee training and development
- Utilizing eco-friendly cleaning products and practices
- Providing exceptional customer service with a personalized and attentive approach
What Sets Us Apart
We believe in:
- Customer satisfaction: Your happiness is our top priority. We listen carefully to your needs and tailor our services to meet your unique requirements.
- Quality and attention to detail: We meticulously clean every surface, ensuring a thorough and meticulous cleaning experience.
- Communication and transparency: We provide clear communication throughout the process, keeping you updated on our progress and any special requests.
- Eco-friendly practices: We prioritize the use of non-toxic, biodegradable products and eco-friendly business practices to maintain a sustainable and healthy environment.
Our Services
We offer a comprehensive range of services to meet all your cleaning needs, including:
- Commercial Office Cleaning: Regular office cleaning, move-in/move-out cleaning, and specialized disinfection services.
- New Construction Cleaning: Thorough cleaning of new construction projects, including sheetrock, stockrooms, and restrooms.
- Disinfectant Services: Sterilization, disinfection, and protection against germs, viruses, and allergens.
- Window Washing: Sparkling clean windows and pressure washing services.
- Floor Cleaning: Professional cleaning of all types of flooring, including wood, carpet, vinyl, tile, and marble.
Experience the WOW Difference
At Wow Cleaning Services, we don't just clean - we enhance the environment. We take pride in providing exceptional customer service, meticulous cleaning, and eco-friendly practices. Experience the WOW difference and let us take care of your cleaning needs in Reno and the surrounding areas.
Mixed Reviews for WOW Cleaning Services
Service Issues and Disappointments
Several reviewers had disappointing experiences with WOW Cleaning Services, citing issues with their cleaning services, lack of professionalism, and poor communication. Some reviewers mentioned that the cleaning company failed to deliver on their promises, with one reviewer stating that the company denied responsibility for a mess caused by their cleaning team. Another reviewer reported that the company did not return phone calls, leaving them feeling hung out to dry.
Positive Experiences and Highlights
On the other hand, several reviewers had positive experiences with WOW Cleaning Services, praising the company's professionalism, attention to detail, and excellent customer service. One reviewer mentioned that the company's employees were "very friendly and understanding, " while another reviewer reported that the company's attention to detail and ability to clean high-touch areas was impressive. Some reviewers also appreciated the company's willingness to accommodate last-minute requests and provide flexible scheduling.
Product and Service Complaints
Some reviewers complained about the products and services used by WOW Cleaning Services, citing concerns about the chemicals used and the quality of the cleaning. One reviewer specifically mentioned that the company's cleaning solutions damaged their shutters and wood surfaces.
Communication and Follow-up Issues
Several reviewers reported issues with communication and follow-up from the company, including one reviewer who had to call multiple times to confirm cleaning schedules and another reviewer who did not receive a callback from the company.
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