At Town Cleaners, we pride ourselves on being a family-owned business that has served the Lorton, Virginia area for over 20 years. Our team of expert dry cleaners, tailors, and alterations specialists are dedicated to providing the highest-quality service to our customers. We understand that every garment is unique, and we take the time to carefully examine and clean each item to ensure it looks its best.
Our Promise
Whether you're looking for expert dry cleaning, laundry, tailoring, alterations, or shoe repair, we promise to provide you with exceptional service and attention to detail. Our mission is to make sure your clothes look their best, every time. We take pride in our work and strive to provide a personalized experience for each of our customers.
Our Services
We offer a wide range of services to meet your cleaning and maintenance needs. From shirts to suits, dresses to curtains, and even area rugs, we can clean and preserve almost any type of fabric. Our services include:
- Shirt laundry for men's and women's garments
- Expert tailoring and alterations
- Fabric reweaving and repair
- Leather, suede, and fur cleaning
- Wedding gown cleaning and preservation
- Special care for beaded or sequined formal wear
- Shoe repair
- Laundry services for households and commercial establishments
- Custom cleaning and restoration for area carpets and rugs
- Draperies and valances cleaned to perfection
What Our Customers Say
Our customers rave about our excellent service and attention to detail. Here are a few testimonials from our satisfied customers:
- "Friendly hard-working people! My husband and I have been using them since 2010 without issue. Staff knows your name and always get our items back quickly." - Rae U.
- "Great cleaners! Great service! We are a military family and have been loyal customers every time we boomeranged back to Ft. Belvoir." - Christina M.
- "I do not normally write reviews but this business deserves the credit. I've only been using them for less than 6 months but not only is the cleaning service superb - the customer service is awesome! I'm a busy working mom of three and the staff has always stressed to accommodate me in any way possible to make my pick-up and drop-off easier. Love this place!" - Mac M.
Contact Us
If you're looking for a reliable and quality dry cleaning service, we invite you to contact us. Our friendly staff is always happy to answer your questions or schedule a pickup. We look forward to working with you!
Quality of Service
The quality of service provided by this dry cleaner has been a major concern for several customers. Some reviewers have reported receiving dirty or damaged items, while others have been overcharged for their services.
Communication Issues
Communication seems to be a significant issue with this business. Multiple reviewers have reported being spoken to in a rude or condescending tone, and some have even been gaslit by the staff. Language barriers may also be a problem, as one reviewer mentioned that the staff member did not speak English well.
Pricing
Pricing is another area of concern, with some reviewers reporting being overcharged for services. The prices quoted on the website may not match the actual prices charged, and some customers have been surprised by the final bill.
Alterations
The alterations service has also received negative reviews, with one customer reporting being quoted an unreasonable price for a simple hemming job.
Friendly Staff
On the other hand, some reviewers have reported positive experiences with the staff, describing them as friendly and helpful.
Repeat Business
Despite the negative experiences, some customers have reported using the business repeatedly and being satisfied with the service.
